AI Makes 'Crap' Stuff 'Crapper'!
Are you clear about what AI can do for your business? Is it an opportunity or a threat? Will it impact on you positively or negatively? The answer is most definitely 'YES'... it's an opportunity if you take advantage of it, it's a threat if you ignore it! When I'm presenting at sales and customer experience conferences and events, I'm meeting so many business leaders with massively wide ranging opinions about what AI can do, will do and needs to do. So, I thought I'd get a view from some 'experts' who are actually making it happen and see what it means for us all!
I visited the Microsoft’s Frontier Tour at The Excel in London this week to see and hear about how winning businesses are making AI work. The tech was very, very impressive, but the key takeaway for me wasn’t about tech at all. It was about PEOPLE! More specifically how winning businesses are combining the people with the tech. I call it AI²: Authentic Interactions x Artificial Intelligence.
3D Thinking From Morrisons When It Comes To Customers
Some 3D Thinking from Morrisons new Chief Exec, Rami Baiteh, who says that everyone in the business has to listen to their customers and is leading by example....
Daisy - A 'Dramatically and Demonstrably Different' Way To Deal With Scammers
Ever been caught on the phone by time wasting scam callers? Well, O2 have created a 'Dramatically and Demonstrably Different' character to foil and frustrate them!
Creating 3D Leaders In Rwanda!
I was priviledged to be invited to help a group a group of young entrepreneurs and community leaders in Rwanda do some '3D Thinking'!
Our 3D Glasses Challenge
5 Statistics To Show 'Authentic Interactions' Create Real Impacts
I regularly speak about Creating 'Outstanding' Customer Experiences With AI – That’s 'Authentic Interaction', but what are the tangible benefits?