I delivered a keynote to leaders and their frontline staff in a wide range of contact centre organisations from all over the world on Creating Delighted Customers With 3D Service. The session covered...

• How 3D Businesses create outstanding customer experiences.... consistently
• The 6 key ingredients of Customer Delight
• How to create Customer Delight in your business by managing and exceeding expectations
• Getting everyone on board and creating real competitive advantage

After speaking at the Customer Service Excellence Conference in Kuwait, I was asked to deliver a virtual keynote to business leaders using a case study of a business I had worked with to revolutionise their approach to customer service. This very practical 'How To' session covered...

• The challenges the business faced with its customers and tough competition and they overcome those challenges
• How they identified their 'best' customers and the proactive steps they took to maximise relationships, opportunities and repeat business with them
• How they created a total customer focus culture and got everyone on board and the processes they put in place to do that
• The impressive results they achieved in terms of customer satisfaction and profitability

I delivered a session for entrepreneurs and business leaders at the Enterprise Labs 'Start Up, Scale Up' Conference on 'Creating A Customer Focus! The Key Characteristics Of 3D Leaders!' The session provided the online audience from all over the country with real examples of what those leaders do and how they do it, and how they can do it too: 

• How they create committed, motivated and effective people at every level by leading with purpose, passion and performance
• How they value their values and engage, empower and enable their people to 'deliver'
• How they challenge the status quo, disrupt and consistently get better... and encourage others to do the same
• Identify the steps you need to take to be a 3D Leader