People buy from people they like and trust. Not algorithms. Not robots. Not agents. 'AI' does have a huge place in today's fast-moving world, but it's probably not the one you're thinking about.
I'm talking about genuine, personal human 'Authentic Interactions' that make your customers feel valued, come back for more and spend more.
I'm Andy Hanselman, keynote speaker, author and consultant and I help people use 'Authentic Interactions' to 'Forget CRM and Think 'MCR''! That means 'Maximising their Customer Relationships' by proactively (not 'pushily') giving the best to, and getting the best from, the customers they want. I give them proven, practical tools to do that.... Not scripts. No automation. Real human connections.
For the last 30 plus years I've spoken locally, nationally and internationally and clients tell me they like my down to earth approach. I don't do theory for theory's sake. I give people real insight, practical tools, and actions they can use the moment they walk out of the room. The result? 'motivated' people with the tools to make a difference immediately... a 'Dramatic Difference' that is!
Below are my three most-requested keynotes - built around the challenges (and opportunities) your people actually face with customers. Nothing here is set in stone. Each one lays down the core principles. You tell me the specific issues you're wrestling with and what you want the session to achieve and I'll tailor it to fit.
Breaking News... I am working with more and more businesses to maximise the impact of the two approaches. I call it 'AI²' and it's Artificial Intelligence x Authentic Interaction! Please let me know if you'd like to explore this.
Helping your people create 'outstanding' customer experiences with genuine, personalied and human 'Authentic Interactions' that 'delight' them and make them feel valued.
Ideal for customer facing people, and whole / mixed company audiences.
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Helping your people take a proactive approach to giving the best to and getting the best from the customers you want with those 'Authentic Interactions'.
Ideal for your sales teams, account managers and customer relationship people and whole / mixed company audiences.
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Helping your leaders establish, embed and live a culture that creates 'Authentic Interactions' consistently throughout your business.
Ideal for your senior leaders, departmental managers, team leaders and whole / mixed company audiences.
CLICK HERE FOR MORE DETAILS"Andy's keynote address was a highpoint of our Kuwait Service Excellence Conference. He gave us some really valuable and important messages on how, as leaders and managers, we can bring the best out of our team. We were delighted by the positive impact Andy had both on our event and our delegates.
Abdul - Quom Ali, Product And Events Manager, Vigor Events, Kuwait
1. 'REAL WORLD' INSIGHTS:
Your people will hear 'real' stories and examples that show them what today's truly customer focused people do to create personalised, human and genuine customer experiences. They'll also get to learn how they can apply it to their customers too.
2. PRACTICAL ACTIONABLE IDEAS
Your people will get tools they can use immediately to 'delight' their customers, make them feel valued, get them to tell others and come back for more.
3. TAILORED TO YOU:
Every keynote is personalised to your people, your challenges, and your goals. No “off the shelf” talks - your audience gets what’s relevant to them.
4. MORE THAN A KEYNOTE:
Want more than a keynote? I can also deliver interactive workshops, panel sessions, facilitation, and in-depth training to embed the learning should you wish. I'll also happy to come way before and stay after my session to interact with your people (that's if you want me too obviously!)
5. FRESH, RELEVANT CONTENT:
Your people will get current, real-world examples that fit today’s (and tomorrow's) business environment. I just love researching best practice and sharing new stories case studies - it's what keeps this stuff 'fresh'.
6. 'MOTIVATION' THAT LASTS:
Yes, your people leave inspired - but more importantly, they leave with practical tools and techniques to create a difference in your business - a 'Dramatic Difference' even!
“We booked Andy as the keynote speaker at our Members’ Day. Well prepared, easy to deal with, great thought-provoking presentation relevant to our members backed up with good examples and anecdotes”
Andrew Chalk, Director Of Operations
Client Testimonials
"Thank you for your excellent presentation at our conference - it was the one that was talked about all evening! You definitely got everyone 'doing something'!"
Hunters
."Andy is an engaging and highly entertaining speaker who brings business sense to the benefits of delivering an exceptional customer experience!"
University Hospitality Seminars
."It is my pleasure to recommend Andy Hanselman. His enthusiasm and ability to make business think completely differently is so refreshing"
Jelf
."I've known Andy from my previous career in the banking industry. When the club wanted someone to deliver a Leadership & Management course, who knew the industry could relate well to the organisation, Andy came into my mind straightaway. Andy takes time to understand the business needs and deliver a training course that is engaging, informative, and relevant. He's great to work with and very supportive of what you are looking to achieve"
SWFC
."Andy's masterclass on the creation of an UBER culture was one of the highest rated presentations by my leadership grop of SME owner directors; and that is after more than sixty other presentations over the years!"
Yorkshire Leadership Group
."Andy was fantastic from my first contact with him through to his presentation on the day and the follow-up afterwards. I’d seen some of his presentations on-line and we were looking for somebody who would get our team thinking differently, who would bring energy to our away-day and facilitate an environment where everybody in the team would learn more about each other. Andy took the time to understand our business and our requirements, and prepared material which hit the nail on the head. Feedback on the day was fantastic and the team regularly refer back to things they learnt from Andy’s presentation and the materials he left us with – I certainly don’t think anybody’s missed any moonwalking bears since we met Andy!"
Gateley Hamer
."When it comes to gripping the attention of an audience, Andy is a cosummate professional! His knowledge of leadership and organisational culture is fantastic"
Ella Forums
."Andy is fantastic. He's highly knowledgeable, driven, and a brilliant leader. He brings energy to the room, but he's also incredibly down to earth, approachable, inclusive, and always willing to listen. You can tell he loves what he does. It's always a delight to work with Andy"
Link2
."I have been to 5 of Andy's workshops in variou guises over the years and am always impressed by the energetic and engaging way that he brings ideas to life"
Entrepreneurial Spark
.“It is my pleasure to recommend Andy Hanselman. His enthusiasm and ability to make businesses think completely differently is so refreshing"
