"I was told you were good, and you were! The lack of jargon and real examples made me really think. Thoughtful. Relevant. Brilliant!"
Malcolm Norman, Regional Relationship Manager, Specsavers
1. WHO ON EARTH IS ANDY HANSELMAN?
Who am I? Well, I'm a 'motivational speaker', and yes, I'll definitely 'motivate' your people. However, I'm pleased to say that clients tell me it's more than that! As well as energising and inspiring your people to create 'Outstanding' customer experiences, I'll give them practical tools, fresh ideas, and proven techniques they can put into action immediately to make a difference - a 'Dramatic and Demonstrable Difference' back in your organisation.
I've spent over 30 years (can you see the bags?) researching, working with, and learning from successful organisations, their leaders, and their people. I'll help your people create 'outstanding' genuine, human, personalised customer experiences that 'wow' customers, create loyalty, repeat business, recommendations and improve profitability.
2. WHAT WOULD YOU SPEAK ABOUT AT OUR EVENT?
It's all about customers! Typical topics are...
'Authentic Interactions': Helping your customer facing people create outstanding genuine, human personalised customer experiences that build loyalty and advocacy.
'Maximising Customer Relationships – Helping your sales teams and account managers build on this to create lasting winning relationships that give the best to, and get the best from customers in terms of repeat business, referals and profits.
Leading Customer Centric Teams At Every Level – Helping your leaders engage, empower, and enable their people to consistently deliver those 'Outstanding' customer experiences
You tell me about the audience, who they are, what the challenges they face are, and I'll tailor something specific for them.
3. WHO TYPICALLY ENGAGES YOU ANDY?
Event planners and conferfence organisers from organisations all over the world: I've spoken in Andover and Amsterdam, Rotherham and Rwanda, Halifax and Hamburg and Kenilworth and Kuwait!
Whether it's large corporates, ambitious growing businesses, third sector and 'not for profit' organisations, education or public sector organisations, trade associations, peer to peer groups - anyone with 'customers' (or clients, members, patients, pupils - whatever you want to call them!)
4. WHAT'S A TYPICAL AUDIENCE?
All sorts of people! It can be your senior leaders, your departmental heads, managers and team leaders, your sales teams and account managers, your front line customer facing people and your non customer facing poeple (I show them how they can impact on this stuff too!) - It's often a combination of all these! Whatever the audience and whatever the mix, I adapt my style to suit!
I also regularly contribute to senior leadership 'away days', sales team conferences, departmental 'get togethers' and team days. I enjoy the variety and will obviously tailor things specifically to your people.
5. HOW DO I KNOW YOU'LL BE THE 'RIGHT FIT' FOR US?
I recognise that you've got to feel comfortable and confident before you engage me. So, first of all, we'd have a 'Get To Know Me' Teams / phone call before you make any decision - it can be with you, and / or other 'decision makers' if needed. We would discuss what you want from the event and what you want from me! I'd then send you an outline of what my keynote would look like. Hopefully, you'll see that I know what I'm talking about and we can 'crack on'.
If you don't, then you'd obviously chose someone else!
6. WHAT WILL MY PEOPLE GET FROM YOUR KEYNOTE?
Insights into how the best customer facing people consistently 'deliver' genuine, authentic and human personalised customer experiences and how they can do it too!
They'll get 'real' examples they can relate to... some may well be 'outside' your industry to stretch and challenge your people and show what's really going on 'out there' - a key message is that customers don't just compare you to your direct competitors, they have customer experiences all the time and that's what they compare you to!
The most important things that people say they like are the 'actionable ideas' and 'practical' takeaways that they can use immediately... and way after the event is over.
7. WHAT ARE THE 'IMPACTS' OF YOUR STUFF, ANDY?
The first one is 'Action'! Your people will go away and 'do things' that make a difference (a Dramatic and Demonstrable Difference!) that create 'outsanding' customer experiences. The result? Increased customer satisfaction, improved customer loyalty, greater retention, more recommendations and better profits!
Add to this... an enjoyable experience that engages, challenges and stimulates people, with a bit of fun thrown in there too!
9. HOW CAN I GET IN TOUCH?
Just click the image below or call us....
Who I've Worked With
"Andy was fantastic from my first contact with him through to his presentation on the day and the follow-up afterwards. I’d seen some of his presentations on-line and we were looking for somebody who would get our team thinking differently, who would bring energy to our away-day and facilitate an environment where everybody in the team would learn more about each other. Andy took the time to understand our business and our requirements, and prepared material which hit the nail on the head. Feedback on the day was fantastic and the team regularly refer back to things they learnt from Andy’s presentation and the materials he left us with – I certainly don’t think anybody’s missed any moonwalking bears since we met Andy!"
Gateley Hamer
."Andy is an engaging and highly entertaining speaker who brings business sense to the benefits of delivering an exceptional customer experience!"
University Hospitality Seminars
."I have been to 5 of Andy's workshops in variou guises over the years and am always impressed by the energetic and engaging way that he brings ideas to life"
Entrepreneurial Spark
."Andy's masterclass on the creation of an UBER culture was one of the highest rated presentations by my leadership grop of SME owner directors; and that is after more than sixty other presentations over the years!"
Yorkshire Leadership Group
."Thank you for your excellent presentation at our conference - it was the one that was talked about all evening! You definitely got everyone 'doing something'!"
Hunters
."Andy is fantastic. He's highly knowledgeable, driven, and a brilliant leader. He brings energy to the room, but he's also incredibly down to earth, approachable, inclusive, and always willing to listen. You can tell he loves what he does. It's always a delight to work with Andy"
Link2
.“It is my pleasure to recommend Andy Hanselman. His enthusiasm and ability to make businesses think completely differently is so refreshing"
B Braun
."It is my pleasure to recommend Andy Hanselman. His enthusiasm and ability to make business think completely differently is so refreshing"
Jelf
."When it comes to gripping the attention of an audience, Andy is a cosummate professional! His knowledge of leadership and organisational culture is fantastic"
Ella Forums
."I've known Andy from my previous career in the banking industry. When the club wanted someone to deliver a Leadership & Management course, who knew the industry could relate well to the organisation, Andy came into my mind straightaway. Andy takes time to understand the business needs and deliver a training course that is engaging, informative, and relevant. He's great to work with and very supportive of what you are looking to achieve"
