A keynote to help your people to..

  • Consistently create ‘wow’ moments that delight their customers.
  • Use genuine, personal and human ‘Authentic Interactions’ that make them feel valued and create real competitive advantage.
  • Do it consistently to get customers to come back and spend more.

 

"I was told you were good, and you were! The lack of jargon and real examples made me really think. Thoughtful. Relevant. Brilliant!" 

 Malcolm Norman, Regional Relationship Manager, Specsavers

specsavers 2018

'Outstanding' customer experiences are rare. And what happens to something people want that becomes rare? It becomes more valuable. This engaging keynote gives your people the tools to seize that opportunity and maximise that value by taking a 'Dramatically and Demonstrably Different' approach… using ‘AI’. No, not Artificial Intelligence, but ‘Authentic Interactions’!

That means…

"Genuine, personal, human interactions that make customers feel valued"

 The result? 'Delighted' customers who come back for more, spend more and tell other people! 

 WHAT YOUR PEOPLE WILL GET.... AND DO!

 

They'll learn to create 'Outstanding' customer experiences by:

  • Making It Easy…. Being open and proactively responsive to customers, engaging with them, demonstrating their knowledge, and being easy to buy from and deal with at all times.
  • Showing Me You Know Me…. Personalising the customer experience, showing their customers they care and making them feel genuinely valued.
  • ‘Delighting’ Me…. Taking personal responsibility to surprise customers with the level of service they provide and exceeding their expectations at every point on the customer journey.
  • Dealing With Disappointment…. Proactively spotting and dealing with customer problems and not just waiting for them to complain. They often don’t. They just walk.
  • Doing It Consistently…. Being genuine, human, and authentic - consistently, each time, every time. Not just when it's convenient.
  • Not Just Standing There…. Doing something! Your people leave with a clear set of steps to start creating ‘Authentic Interactions’ with their customers immediately.

THIS KEYNOTE IS IDEAL FOR...

Your customer facing people who need to create 'Authentic Interactions' with their customers - even your accounts department (Hey, this is revolutionary stuff!)

Your managers and team leaders you want to inspire and engage their people to make it happen

Your directors and senior leaders looking to embed 'Authentic Interaction' at every level of your organisation

WHAT THEY'LL TAKE AWAY...

 

  • An understanding of how they 'measure up' in the areas that count when it comes to creating 'outstanding' customer experiences

  • Actionable ideas to improve what they do and how they do it

  • Practical tools and techniques to ‘delight’ their customers with ‘Authentic Interactions’

  • Immediate steps they can take from the moment they leave the room to make a difference - A ‘Dramatic Difference’ that is!

“We invited Andy to be a guest speaker at our NEXT GEN Contact Center Customer Experience event in Amsterdam and he did an amazing presentation. He understood the audience and very quickly established fantastic rapport with them as he led them into the field of AI … Authentic Interactions. We are excited to have the opportunity to have Andy join us again at our future events and value his passion and knowledge which he openly shares in a fun but meaningful way to all attending”

Raj Wadwhani, President, Contact Center World

contactcenterworld

It's Available As A... 

Keynote Training Virtual Workshop

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