“I have been to 5 of Andy's presentations in various guises over the years and am always impressed by the energetic and engaging way that he brings ideas to life. I learn something new every time and his content is always extremely topical and relevant. The presentations are jam-packed with great examples and practical ideas that can be taken away and implemented”

Mark Stephens, CEO, Entrepreneurial Spark

It's clear that the emergence of Artificial Intelligence is a real game changer when it comes to customers. It's creating massive opportunities... and massive threats. How are your people reacting? Are they maximising those opportunities? Are they minimising the threats? It's clear that the winners in today's marketplaces are taking a different approach.... A 'Dramatically and Demonstrably Different' approach even, and this keynote shows your people exactly how to take that approach. It's all about combining 'Authentic Interactions' with Artificial Intelligence. We call it AI²!

This is definitely NOT about super sophisticated AI systems. It's about utilising simple 'AI' tools that help your people work smarter, create more time and insight to make their customers feel valued through those genuine, personal, human 'Authentic Interactions'. The result? Loyal customers who stay, spend more and tell other people!

WHAT YOUR PEOPLE WILL GET.... AND DO!

Depending on the audience and your current approach to 'AI', they'll typically learn to create competitive advantage with AI² by:

• Understanding The Key Ingredients Of 'Authentic Interactions'...  How to create genuine, personalised, human experiences with your customers   

• Showing Them What 'AI' Can Do... Highlighting the power of Artificial Intelligence and how they can maximise it in their role

• Maximising The Power Of AI² In Their Role...  Whether that's identifying their 'best' customers, personalising the experience with those customers, 'delighting' them, interacting with them, spotting and dealing with unhappy customers, creating more opportunities and building ongoing trusted relationships, it's all about maximising the power and impact of AI²   

• Maximising Their Personal Effectiveness …. Using 'AI' to save time, effort and resorces and identify and focus on what matters most - their customers.

• Doing It Consistently…. Being genuine, human and authentic, consistently, each time, every time — with 'AI' doing the heavy lifting, not the talking.

• Not Just Standing There…. Doing something! Your people leave with a clear set of steps to start using AI² to Maximise their Customer Relationships immediately.

THIS KEYNOTE IS IDEAL FOR...

WHAT THEY'LL TAKE AWAY...

• An understanding of how they 'measure up' in the areas that count when it comes to maximising AI² in their role 

• Actionable ideas to improve what they do and how they do it

• Practical tools and techniques to ‘Maximise their Customer Relationships with AI²

• Immediate steps they can take from the moment they leave the room to make a difference - A ‘Dramatic Difference’ that is!

"When it comes to gripping the attention of an audience, Andy is a consummate professional! His knowledge is fantastic and he always backs his theories up with examples that have been put into practice by well known companies around the world. If you want to acquire new knowledge and build new skills then book this guy....You'll also have fun during his time with you, which is massively important to me when it comes to retaining the attention of many people in one room. Well recommended!"

Steve Taylor-Smith, Managing Director, One Economy, Development Director, Ella Forums

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