“Andy is a real champion for demonstrating how you can set your business apart from your competitors. I can’t recommend him highly enough”
Tom Hardy, MD, Crown Labels
How To Create 'Outstanding' Customer Experiences With 'AI'!
- Maximise 'AI' - That means genuine, human and personalised 'Authentic Interactions'
- 'Delight' your customers, make them feel valued and get them to come back for more
- Create real competitive advantage and get you ahead of your competitors
- Differentiate your organisation and make you stand out from the crowd
How To 'Maximise Your Customer Relationships'...
- Proactively give the best to, and get the best from, the customers you WANT!
- Give the best to them through 'AI' - That's those genuine, human and personalised 'Authentic Interactions'
- Get the best from them by spotting and creating new opportunities
- Leverage the relationships so they come back for more, tell others and spend more!
Lead To Create Customer Centric Teams...
- Establish, embed and live a culture that creates those 'outstanding' customer experiences
- Establish the 'behaviours' you want from your people to make them happen
- Ensure all your people understand them... and live them... consistently
- Engage, empower and enable your people to make a 'Dramatic and Demonstrable Difference'
CREATE 'OUTSTANDING' CUSTOMER EXPERIENCES WITH AI!
In this stimulating and challenging keynote, I give your customer facing people practical tools to help them 'delight' their customers by delivering genuine, human, personalised 'Authentic Interactions' that make them feel valued, get them to come back for more and tell others about you!
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FORGET CRM, THINK MCR! MAXIMISE YOUR CUSTOMER RELATIONSHIPS!
This keynote is ideal for your sales people, account managers and customer service people to get them proactively focusing their efforts on building relationships with the right customers. It's about proactively giving the best to, and getting the best from them!
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LEADING CUSTOMER CENTRIC TEAMS TO DELIVER CONSISTENTLY!
This one is ideal for your leaders and managers! It gives them tools and techniques to engage, empower and enable their people to create outstanding experiences and deliver those genuine, human and personalised 'Authentic' customer 'Interactions'! It also works for 'whole teams' if you're looking to reinforce your values and culture.
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Senior business leaders, directors and senior managers
Middle managers and team leaders tasked with implementing things
Front line staff who 'make it happen'!
I spoke to about 80 leaders from both the UK and US operations attending and the focus was on Leading and Driving Change and, in particular, creating the culture they want by them living the recently developed Mobile Mini ‘Golden Principles’. After discussions with the Managing Director, I developed and delivered an interactive session that 'challenged' them as leaders to...
- Get everyone in their team ‘on board’ with their ambitious goals and targets
- Maximise the performance and potential of their people and...
- Ensure they delivered 'outstanding' customer experiences in every part of the customer journey
I was asked to run an interactive session on Maximising Customer Relationships for this forward thinking property consultancy firm and involved about 100 people from different offices in the UK. As well as looking at building and developing relationships with their customers, pre-session discussions revealed that a key challenge was building and developing relationships up, down and across the business too. I developed and delivered an interactive session that explored...
- Improving cross - departmental working and relationship building
- Maximising Customer Relationships that give the best to, and get the best from the customers they wanted
- Spotting and creating cross selling opportunities and referrals
I was invited to a conference in Kuwait to deliver a keynote presentation on Customer Culture As Competitive Advantage at an event for senior Kuwaiti business leaders from a wide range of business sectors. The organisers said that they were delighted with the impact I had on the event and the delegates, and had some wonderful feedback including "What a keynote", "Amazing presentation - more of this next year please" and "His message and material travel well". I tailored a key note presentation that addressed specifically local issues that focused on...
- Creating outstanding customer experiences that 'delight' customers
- Engaging, empowering and enabling people to deliver them
- Creating a culture that supports and reinforces this
“I did think it would be spoon fed information, guru-style, but it was engagingly human. Andy engaged us in a variety of ways – listening to us, encouraging participation and providing practical ideas”
Anne Woodhead
