Ever stood on a train station platform in anticipation of wondering, as the train comes in, where the spare seats are – or if there are any? Have you ever struggled down the length of the train through an overcrowded carriage (or two) with your luggage to find a spare seat 3 carriages down? Well, if you’re in one...
Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on leadership, customer service and customer experience! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts...
3.7 million workers in the UK cannot not find one nice thing to say about their boss! A new survey from Investors In People reveals that 1 in 8 UK workers could not name one quality they liked in their leader! 75% of them talk about their management and leadership style behind their back, with 37%...
Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on customer delight, customer experience and even a lesson from the German World Cup winning manager on performance! There’s no need to download anything! Just click on the icon below,...
Here’s a great example of customer delight! It comes from the pilot of a Frontiers Airlines plane that was delayed and stranded on the runway during a flight from Washington DC to Denver. The flight was supposed to take three hours, but bad weather forced the aircraft to land in Nebraska for an extra two...
I had a wonderful customer experience yesterday at a great pub called The Old Silent Inn at Stanbury near Haworth, deep in the heart of Bronte country! We visited the pub a couple of weeks ago exploring the Tour De France route through Yorkshire and we were so impressed, we decided to go back – always a good...
Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 07/07/14’ on Audioboo Links: Le Tour Comes To Sheffield! Companionship And Recognition...
Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 30/06/14’ on Audioboo Links: The Times They Are A Changing –...
Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 23/06/14’ on Audioboo Links: Customer Complaint? Move Quickly Before Your Customers...
Here’s a great story about customer delight that’s well worth sharing. In fact, that’s what lots of people have actually done, which, in itself, highlights one of the benefits of doing it in the first place! When Jamie Walters received a letter back from her local Harley Davidson outlet in Kewanee, Illinois she thought it would...
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