It’s Republic Day in India today! “Khuśa gaṇatantra divasa!” (Hope I got that right!) Here’s how Finnair ‘delighted’ their Delhi bound customers this morning: Would hate to think what they’d do if they flew to Sheffield Doncaster airport on Yorkshire Day! Bookmarks:
Here’s a great example of customer delight from Sainsburys! When 3 year old Lily Robinson (sorry,3 and a half year old Lily Robinson!) wrote to Sainsburys to ask them why tiger bread isn’t called giraffe bread which she thinks it should be because it looks more like a giraffe, she got a personalised response from customer [...]
British Airways are creating better customer experiences by using iPads! Rather than use scrolls of papers with all the personal information about their customers, their cabin crew now have an ‘app which uploads up to the minute.information about their customers that allows them to create ‘personalised’ customer experiences. They experimented with it last year, and apparently, it’s been [...]
You don’t have to ‘Tweet’ to make the most of Twitter! That’s according to its founder Jack Dorsey. He says that it’s more than a social network! Speaking at a conference in Germany, he described Twitter as a personal news service and said you you don’t have to Tweet to get the best from it! “Social is just one [...]
Kung Hei Fat Choy! Here are your first 3D Thoughts of the Chinese New Year! Simply click on the icon below to get your 3 ideas in just 3 minutes… Andy”s 3D Thoughts 23/01/12 (mp3) Links: Quiet – The Power Of Introverts! Workplace malaise costing £93 Billion! Sales Prevention Officers still the main cause of poor customer service! Don’t forget, you can [...]
66% of UK homeowners believe customer service has either stayed the same or deteriorated over the past three years. That’s according to a new survey from Cognito which suggests that only 3% of UK consumers believed that customer service had improved a lot over the last 3 years, and 22% believed customer service had improved a [...]
Today is ‘The Greatest’s 70th birthday! Yes, it’s ‘Happy Birthday to Muhammad Ali, the greatest boxer ever. In fact, I’d go as far as to say he is one of the most ‘remarkable’ men ever! Muhammad Ali broke down racial barriers and was an inspiration to millions of people worldwide with his athleticism, spirituality and his passion! I remember staying up [...]
Had a great Make A Difference day with the Spice Yorkshire Team yesterday – thanks for all your contributions and ideas! Here are the slides from the session, along with a couple of other things you might find useful. The Slides – if you require a powerpoint copy, please email me direct and we’ll get them [...]
There IS a link between employee engagement and great customer service! It’s something I’ve suggested for many years, and now there’s evidence to support this. According to a new report from The Temkin Group called the Employee Engagement Benchmark Study there is a strong link between the level of employee engagement and the effort and commitment of [...]
Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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