Mind the Doors! An Innovative Way To Improve Customer Experience!

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #7 Keep Working ON!
Train signs - 3D

Ever stood on a train station platform in anticipation of wondering, as the train comes in, where the spare seats are – or if there are any? Have you ever struggled down the length of the train through an overcrowded carriage (or two) with your luggage to find a spare seat 3 carriages down? Well, if you’re in one...

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Andy’s 3D Thoughts 21st July

Posted in: #1 Get That Vision Thing!, #3 Create 'Devoted' Customers, #7 Keep Working ON!

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on leadership, customer service and customer experience! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts...

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You As A Leader – Are You ‘Modern’ Or ‘Old Fashioned’?

Posted in: #1 Get That Vision Thing!, General
old fashioned boss

3.7 million workers in the UK cannot not find one nice thing to say about their boss! A new survey from Investors In People reveals that 1 in 8 UK workers could not name one quality they liked in their leader! 75% of them talk about their management and leadership style behind their back, with 37%...

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Andy’s 3D Thoughts 14th July

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on customer delight, customer experience and even a lesson from the German World Cup winning manager on performance! There’s no need to download anything! Just click on the icon below,...

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Pizzas On The Runway – Now, THAT’S Customer Delight!

Posted in: #3 Create 'Devoted' Customers
Pizza On The Plane

Here’s a great example of customer delight! It comes from the pilot of a Frontiers Airlines plane that was delayed and stranded on the runway during a flight from Washington DC to Denver. The flight was supposed to take three hours, but bad weather forced the aircraft to land in Nebraska for an extra two...

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An Outstanding Customer Experience At The Old Silent Inn – Spooky!

Posted in: #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General
Old Silent Inn

I had a wonderful customer experience yesterday at a great pub called The Old Silent Inn at Stanbury near Haworth, deep in the heart of Bronte country! We visited the pub a couple of weeks ago exploring the Tour De France route through Yorkshire and we were so impressed, we decided to go back – always a good...

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Andy’s 3D Thoughts 7th July

Posted in: #1 Get That Vision Thing!, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!, General

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 07/07/14’ on Audioboo Links: Le Tour Comes To Sheffield! Companionship And Recognition...

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Andy’s 3D Thoughts 30th June

Posted in: #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!, General

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 30/06/14’ on Audioboo Links: The Times They Are A Changing –...

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Andy’s 3D Thoughts 23rd June

Posted in: General

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 23/06/14’ on Audioboo Links: Customer Complaint? Move Quickly Before Your Customers...

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A Great Example Of Customer Delight From Harley Davidson!

Posted in: #3 Create 'Devoted' Customers, General
Harley Davidson Letter

Here’s a great story about customer delight that’s well worth sharing. In fact, that’s what lots of people have actually done, which, in itself, highlights one of the benefits of doing it in the first place! When Jamie Walters received a letter back from her local Harley Davidson outlet in Kewanee, Illinois she thought it would...

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