Poor Customer Service? UK Customers Quit Quicker, US Customers Shout More!

Posted in: #3 Create 'Devoted' Customers
UK US

UK customers are more likely to quit a supplier because of poor customer service than Americans, but the Americans are more likely to tell others about their bad experience! That’s according to a recent report from NewVoiceMedia that reveals that UK consumers are less tolerant of poor customer service! The result is that UK companies are losing twice the amount...

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Andy’s 3D Thoughts 14th April

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers

Hello There! Back from my holidays and raring to go with more 3D Thoughts! Here are this week’s 3 iDeas in around 3 minutes! As ever, there’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 14/04/14’ on Audioboo Links: Quelle Surprise! Customer Delight...

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Quelle Surprise! Customer Delight In Chamonix!

Posted in: #3 Create 'Devoted' Customers
Chamonix2

Just back from a wonderful week’s snowboarding in Chamonix, France and I came back a ‘delighted customer’!!! Yes, we had snow, yes we had sunshine, and yes we even had a few beers! But the thing that ‘wowed’ me was the customer experience from the people on the ski lifts – they were wonderful! They smiled,...

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Andy’s 3D Thoughts 8th April

Posted in: #2 Establish A Dramatic Difference, #5 Build An 'UBER' Culture!, General

Hello There! Here are this week’s 3D Thoughts! As ever (apart from last week!) it’s 3 iDeas in 3 around minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 08/04/14’ on Audioboo Links: Get Your Brand And Marketing Right – Your Signs...

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Disengaged Employees? What Do You Reward And Recognise?

Posted in: #5 Build An 'UBER' Culture!
Disengaged Name Card

Almost a third of employees in UK small and medium sized businesses admit to holding back because they feel their bosses don’t value extra effort! According to a new report from BUPA, 29% admitted to doing this and 38% admitted to ‘daydreaming’ and wasting time because they are not fully engaged! How does this impact on...

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Get Your Brand And Marketing Messages Right – Your Signs Say A Lot!

Posted in: #2 Establish A Dramatic Difference, #5 Build An 'UBER' Culture!
Streetfood Chef sign

It never fails to amaze me how many businesses think that their brand is simply their logo, their signage and their marketing materials. They spend lots of time and money on these things and think that will do! Of course, those things are important, but your ‘brand’ is much more than that! I like the definition...

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Andy’s 3D Thoughts 31st March

Posted in: General

Hello There! Here are this week’s 3D Thoughts! They’re a bit Different this week. Rather than your usual 3 iDeas you’ve got an insight into 10 ‘D‘s Of Different Customers so you could argue you’ve got 10 iDeas for the price of 3! As ever, we kept it to around 3 minutes! There’s no need to download anything! Just...

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Are Your Customers Disinterested, Detached, Dormant Or Delighted?

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!
10 D's Of Customers

The fight for customers is a tough one! Overcrowded markets, greater transparency, ever increasing customer expectations, reduced loyalty and greater promiscuity means it’s getting more difficult to find, attract and keep customers! Many businesses have a very focused approach to identifying and targeting the customers they want to work with. However, many have a scattered...

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Andy’s 3D Thoughts 24th March

Posted in: #1 Get That Vision Thing!, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!

Here are this week’s 3D Thoughts - 3 iDeas to help you improve your business competitiveness and competence in around 3 minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 24/03/14’ on Audioboo Links: UK Workers Have 4,000 Office Rows! South...

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Want To Improve Your Leadership Effectiveness? Think Strategically!

Posted in: #1 Get That Vision Thing!
Strategic-Thinking

Working ‘ON’ your business rather than IN it has been shown to be one of the most impactive things leaders can do! According to the Harvard Business Review, a report by Management Research Group (MRG) suggests that a ‘Strategic Approach’ to leadership is, on average ten times more important than other leadership behaviours when it comes to leadership effectiveness. It...

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