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Minds of Many
Posted in: General
Joshie The Giraffe – A Remarkable Story About Customer Delight!
Posted in: #4 It's All About The Experience!
Ritz-Carlton Hotels are renowned for their brilliant customer service, and I often refer to them in my presentations on customer delight and the fact that all their staff have the authority to spend up to $2,000 to resolve a customer’s problem without having to refer to a manager! Well, here’s a wonderful story of this in action,...
Andy’s 3D Thoughts 14th May
Posted in: General
Here are this week’s 3D Thoughts. As ever, just click on the icon below and get listening! And don’t forget, you can subscribe via iTunes so you never miss a 3D iDea again! listen to ‘Andy’s 3D Thoughts 14/05/12’ on Audioboo Links: 9 Year Old Customer Provides Real Food For Thought! Clock Watchers Are Most...
9 Year Old Customer Provides Great Food For Thought!
Posted in: #5 Dialogue
Wouldn’t it be brilliant if one of your customers gave you feedback about your products and services everytime they bought it? Well, not necessarily if it was posted on a website that has gone viral! 9 year old Martha Payne’s blog about her school meals has become an internet ‘hit’! Her daily blog NeverSeconds which reviews her...
Customers Who Smile Get Better Service!
Posted in: #3 Establish A Dramatic Difference!
Customers who smile get better service! Well, that’s definitely the case if you go to a brand new vending machine that gives you a free ice cream when you smile at it! This innovative use of facial recognition technology from customer experience company SapientNitro and ice cream makers Unilever is our latest example of 3D Thinking...
Andy’s 3D Thoughts 8th May
Posted in: #1 Get That Vision Thing!, #3 Establish A Dramatic Difference!, #4 It's All About The Experience!
Here they are – this week’s 3D Thoughts! Just click on the icon below and get listening! And don’t forget, you can subscribe via iTunes so you never miss a 3D iDea again! listen to ‘Andy’s 3D Thoughts 08/05/12’ on Audioboo Links: Customer Service Via Social Media? It’s The Future! Radio 2DAY Think You’re A...
Customer Service Via Social Media – It’s The Future!!!! (Actually, It’s The ‘Now’!)
Posted in: #4 It's All About The Experience!, #5 Dialogue
More and more businesses are using social media as a channel for their customer service processes, and it’s growing! According to a new report from Sword Ciboodle, a customer service provider, and thinkJar, a customer service consulting firm, 75% of the businesses that took part in a recent study said that they were using social media outlets in...
Think You Are A Good Manager? Time To ‘Get Real’!!!!
Posted in: #1 Get That Vision Thing!, #6 UBER Culture
Bad News: You’re not as good a manager as you think you are! A new report from the Chartered Institute of Professional Development says that most UK managers think they are better than their people think they are! This ‘Reality Gap’ is highlighted by the CIPD’s report that says eight out of ten managers think that...
Customer Delight Workshop Inspired By Her Majesty!
Posted in: Speaking
I wrote recently about Her Royal Highness Queen Elizabeth II ‘Delighting’ one of her subjects and highlighted the lessons that we could all learn from her when it comes to customer delight! It was all about the ‘wow’ reaction, planned spontaneity, personalising the experience and making the customer feel ‘valued’! The reaction was so good and we’ve...
Andy’s 3D Thoughts 30th April
Posted in: #3 Establish A Dramatic Difference!
Here you go! This week’s 3D Thoughts are below – simply click on the icon to listen! And don’t forget, you can subscribe via iTunes so you never miss a 3D iDea again! listen to ‘Andy’s 3D Thoughts 30/04/12’ on Audioboo Links: A Dramatically Different Pizza Delivery! Employees Staying Back Extra Hours - Impressive? Oh Behave!...
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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