UK customers are more likely to quit a supplier because of poor customer service than Americans, but the Americans are more likely to tell others about their bad experience! That’s according to a recent report from NewVoiceMedia that reveals that UK consumers are less tolerant of poor customer service! The result is that UK companies are losing twice the amount...
Hello There! Back from my holidays and raring to go with more 3D Thoughts! Here are this week’s 3 iDeas in around 3 minutes! As ever, there’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 14/04/14’ on Audioboo Links: Quelle Surprise! Customer Delight...
Just back from a wonderful week’s snowboarding in Chamonix, France and I came back a ‘delighted customer’!!! Yes, we had snow, yes we had sunshine, and yes we even had a few beers! But the thing that ‘wowed’ me was the customer experience from the people on the ski lifts – they were wonderful! They smiled,...
Hello There! Here are this week’s 3D Thoughts! As ever (apart from last week!) it’s 3 iDeas in 3 around minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 08/04/14’ on Audioboo Links: Get Your Brand And Marketing Right – Your Signs...
Almost a third of employees in UK small and medium sized businesses admit to holding back because they feel their bosses don’t value extra effort! According to a new report from BUPA, 29% admitted to doing this and 38% admitted to ‘daydreaming’ and wasting time because they are not fully engaged! How does this impact on...
It never fails to amaze me how many businesses think that their brand is simply their logo, their signage and their marketing materials. They spend lots of time and money on these things and think that will do! Of course, those things are important, but your ‘brand’ is much more than that! I like the definition...
Hello There! Here are this week’s 3D Thoughts! They’re a bit Different this week. Rather than your usual 3 iDeas you’ve got an insight into 10 ‘D‘s Of Different Customers so you could argue you’ve got 10 iDeas for the price of 3! As ever, we kept it to around 3 minutes! There’s no need to download anything! Just...
The fight for customers is a tough one! Overcrowded markets, greater transparency, ever increasing customer expectations, reduced loyalty and greater promiscuity means it’s getting more difficult to find, attract and keep customers! Many businesses have a very focused approach to identifying and targeting the customers they want to work with. However, many have a scattered...
Here are this week’s 3D Thoughts - 3 iDeas to help you improve your business competitiveness and competence in around 3 minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 24/03/14’ on Audioboo Links: UK Workers Have 4,000 Office Rows! South...
Working ‘ON’ your business rather than IN it has been shown to be one of the most impactive things leaders can do! According to the Harvard Business Review, a report by Management Research Group (MRG) suggests that a ‘Strategic Approach’ to leadership is, on average ten times more important than other leadership behaviours when it comes to leadership effectiveness. It...
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