Andy’s 3D Thoughts 15th September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas are inspired by our weekend visit to London and include lessons from UBER Taxis, Mopp Cleaning and a silent disco! As ever, there’s no need to download anything! Just...

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Mopp: A 3D Business That Are ‘Cleaning Up’!

Posted in: #2 Establish A Dramatic Difference
Mopp Cleaning

Mopp is a growing business that’s taking a Dramatically and Demonstrably Different approach – they’re ‘making cleaning cool’! Set up by Pete Dowds and Tom Brooks in April 2013, they have adopted a 3D approach and it seems to be working! Solving ‘customer problems’ is often a source of ‘Dramatic Difference’ and this one came from...

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Creating Devoted Customers In Birmingham!

Posted in: #3 Create 'Devoted' Customers, General, Speaking

I enjoyed presenting to the members of the Institute Of Sales And Marketing Management in Birmingham last night on ‘Creating Devoted Customers’ – Thanks to all those who came along and those who contributed! I hope that you are now busy delighting those customers! As promised, you can download the slides – simply click here...

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Andy’s 3D Thoughts 8th September

Posted in: #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas include how NOT to respond to a customer complaint, a new way of charging your customers and the power of saying ‘Thank You’! As ever, there’s no need to...

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Andy’s 3D Thoughts 1st September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas include how NOT to respond to a customer complaint, a new way of charging your customers and the power of saying ‘Thank You’! As ever, there’s no need to download anything!...

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Automated Customer Service Responses – How NOT To Do It!

Posted in: #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General
United Airlines Automatic Response

Not receiving a reply to a customer complaint is irritating to say the least. Receiving an ‘automated response’ is just as annoying – you often get them via email and telephone, and it makes you feel that they don’t really care. What we want as customers is a personalised response to our issue and one that...

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#SHAVEMESIR! A Dramatically And Demonstrably Different Way To Pay!

Posted in: #2 Establish A Dramatic Difference
Twitter cashtill

Fancy paying for your goods with ‘Tweets’? Well, that’s what you can do at London’s first social media barber’s pop-up shop! This collaboration between online retailer www.yes-sir.com and Marylebone-based Gentlemen’s grooming room Man Made London will allow customers to pay for a shave or beard trim with social media mentions! So, if you fancy a trim,...

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7 Ideas To Make ‘Thank You’ Work In Your Business

Posted in: #1 Get That Vision Thing!, #5 Build An 'UBER' Culture!, General
Thank you

Do you want to improve productivity and loyalty in your business? Well, start saying ‘Thank You’! A new report from One4all Rewards says that business leaders who say ‘Thank you’ have more motivated staff, higher rates of staff retention, find it easier to recruit and have better reputations. It might seem very obvious stuff, but it’s clear that...

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Andy’s 3D Thoughts 26th August

Posted in: General

Here are this week’s 3D Thoughts and they’re a little bit different this week! Instead of your usual 3 iDeas, there are actually 5 iDeas this week and they’re all linked to the ALS Ice Bucket Challenge! Yes, we present 5 Observations For Business from the Ice Bucket Challenge, and no, don’t worry, you don’t...

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The ALS Ice Bucket Challenge – 5 Observations For Businesses!

Posted in: #2 Establish A Dramatic Difference, #5 Build An 'UBER' Culture!, #7 Keep Working ON!
ALS Anthony

What have Mark Zuckerberg, Bill Gates, David Beckham and me got in common? Well, we and millions of others have taken part in the ALS Ice Bucket Challenge! If ever there was an illustration of the ‘power of the internet’, the incredibly ‘connected world’ we’re in, and the speed that things can move around it then this has to...

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