Northern Trains Apologise For Customer Delight!

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!
Northern Trains

We caught the train for a night out in Sheffield on Saturday night from our local station. We took our seats and waited patiently for the ticket collector to come and take our money for the journey, as did all the passengers. As we travelled through the beautiful countryside that is South Yorkshire, the driver announced...

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Andy’s 3D Thoughts 27th October

Posted in: #1 Get That Vision Thing!, #5 Build An 'UBER' Culture!

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas again come from our new book (out very soon!) that highlights the 7 Characteristics Of 3D Businesses. There’s some revealing statistics about the power of employee engagement, the benefits of working...

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Andy’s 3D Thoughts 20th October

Posted in: #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!, #6 Keep In Control, #7 Keep Working ON!

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas highlight the 7 Characteristics Of 3D Businesses, some revealing statistics on attitudes to customer experience and action you can take to get thinking in 3D! As ever, there’s no...

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Andy’s 3D Thoughts 6th October

Posted in: #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas highlight how to create customer delight, some words of wisdom from Google’s Eric Schmidt and a story about a $100 tip for poor customer service! As ever, there’s no...

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Customer Delight At School – Well Done Mr. Taylor!

Posted in: #3 Create 'Devoted' Customers
Sam's Well Done Card

I had a very pleasant evening staying with friends in Cheltenham last night and part of that pleasure was hearing all about my Godson Sam’s progress at school (and on the football pitch, cricket pitch and tennis courts!). He very proudly showed me a postcard that had been sent to him at home by his...

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We Had Extremely Poor Customer Service – Here’s a $100 Tip!

Posted in: #3 Create 'Devoted' Customers, General
$100 Tip

Ever been so upset by poor customer service in a restaurant that you haven’t left a tip? We’ve all been there – slow service, a long wait, staff been stretched and hassled…. it’s so frustrating. Well, this is a story of a couple who experienced just that and gave their waiter a $100 tip!!!! Makenzie and Steven...

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Andy’s 3D Thoughts 22nd September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas highlight how noisy it is out there and the need to stand out, some words of wisdom on branding and why loyalty schemes don’t work! As ever, there’s no need...

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What Happens In One Internet Minute?

Posted in: #2 Establish A Dramatic Difference

It’s noisy out there – what are you doing to stand out from the crowd? Online in 60 Seconds [Infographic] is an infographic that was produced by Qmee Bookmarks:

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Andy’s 3D Thoughts 15th September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas are inspired by our weekend visit to London and include lessons from UBER Taxis, Mopp Cleaning and a silent disco! As ever, there’s no need to download anything! Just...

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Mopp: A 3D Business That Are ‘Cleaning Up’!

Posted in: #2 Establish A Dramatic Difference
Mopp Cleaning

Mopp is a growing business that’s taking a Dramatically and Demonstrably Different approach – they’re ‘making cleaning cool’! Set up by Pete Dowds and Tom Brooks in April 2013, they have adopted a 3D approach and it seems to be working! Solving ‘customer problems’ is often a source of ‘Dramatic Difference’ and this one came from...

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