It’s 3D Thoughts time and here are this week’s 3 iDeas in around 3 minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 17/06/13’ on Audioboo Links: Are You An IDIOT? An End To Poor ‘Robotic’ Service…. Delivered By A Robot!...
Want Increaed Customer Loyalty? It’s All In The Smile!
Posted in: #3 Create 'Devoted' Customers
Is there a particular local business that you regularly go to because you always get a warm welcome? Well, you’re not alone! 59% of UK consumers say that a smile with a warm greeting is the most common reason why they feel loyal to a small business! That’s according to a new report carried out by The Small Business Research...
An End To Poor Robotic Customer Service…. Delivered By A Robot!!!!
Ever had poor ‘robotic’ customer service? You know when the waiter or waitress doesn’t really care, takes their time and shows real indifference as they serve you? Well here could be the end to that ‘roboticity’ and it’s been done by…. robotics delivered by Yo! Sushi!!!! Recognised as leaders in their field (they were the first chain of...
Andy’s 3D Thoughts 10th June
It’s 3D Thoughts time (sorry it’s a bit late!) and here are 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen...
Social Media At Work – Skiving Or Thriving?
Posted in: #5 Build An 'UBER' Culture!, #7 Keep Working ON!
Do you let your people access social networks during working hours? Think that’s skiving? Think they’re wasting time? Well, you could be wrong! A new 2 year survey by Microsoft suggests that providing access to social networks can increase productivity! Their survey of 10,000 employees worldwide has revealed that… 46% of people believe that access to...
Proof That Your Loyal Customers Forgive, Rebuy And Recommend!
Posted in: #4 Forget CRM - Think MCR!, #6 Keep In Control, General
Creating customer loyalty is a challenge for many businesses and Net Promoter Score is a great way of measuring and improving customer loyalty. It’s something I recommend businesses consider at my seminars and training workshops and something that I believe that any businesses serious about their customers should use! But does it actually mean anything? Well, there’s...
Amy’s Ice Creams Customer Experience – Now That’s Cool!
Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!
Creating ’remarkable’ customer experiences can be a key ingredient of competitive advantage! By personalising the customer experience, making customers feel valued, and ‘delighting’ them it gets them telling other people! Here’s an example of a business that has built this completely in to the way it looks after its customers. Amy’s Ice Creams is an incredibly successful chain of...
Andy’s 3D Thoughts 3rd June
Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Innovation? We’re Lagging Behind!
Posted in: #7 Keep Working ON!
There’s more evidence that UK businesses are lagging behind when it comes to innovation. Apparently we’ve dropped even further behind our international competitors and have one of the lowest rates of employee innovation! A new report by ORC International suggests that less than half of respondents feel that innovation and creativity are highly valued in their...
3M Have Smashed It! They’ve Demonstrated Their ‘Dramatic Difference’!
Posted in: #2 Establish A Dramatic Difference
This is a nice example of ‘Demonstrating‘ your Dramatic Difference! It comes from 3M and it’s $3 million in a glass box next to a bus stop in a street in Vancouver! They invited people to smash the box and claim the money – apparently no-one could! (Actually, apparently it’s only $500 of ‘real money’ – the...
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