Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Andy’s 3D Thoughts 20th May
Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!
Don’t Just Think ‘Word Of Mouth’, Think ‘Word Of Mouse’!
Posted in: #2 Establish A Dramatic Difference
Want evidence that social media is becoming more and more of an influence on customer buying decisions? Well, how about this? 46% of consumers said they now count on social media when making an online purchasing decision! Interestingly, more and more of them are letting others know what they think too! 35% of customers use social...
Pleasepress1.com! The Answer To All Your Call Centre Frustrations!
Posted in: #3 Create 'Devoted' Customers, General
For customer service, press 1….. for sales, press 2….. for queries about your invoice, press 3…… to wait endlessly and hear inane drivel on the phone, or worse crap music, with someone saying ‘your call is important to us’ every two minutes just keep pressing buttons until we get around to speaking to you or...
Hubspot: ‘Compromising On Culture Is Mortgaging The Future’!
“You’re going to have a culture anyway. You can and should influence it – so why not build the one you love?” Those are the words of Dharmesh Shah, the co-founder of of HubSpot. Like many businesses, culture wasn’t always something that they focused on: “In the early years of HubSpot we didn’t talk about culture...
Andy’s 3D Thoughts 13th May
Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!, General
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Are You Irritating Your Colleagues At Work?
Posted in: #5 Build An 'UBER' Culture!
Do you regularly arrive late for work and meetings? Do you gossip? Are you guilty of sending ‘all staff’ emails? Well, you probably irritate your colleagues more than anyone else! A survey by The Institute Of Leadership And Mangement has revealed that these are some of the biggest irritants at work. Their survey of 2,000 managers reveals that… 65%...
Making The Customer Experience Work Through ‘Mass Personalisation’!
Giving customers what they want, when they want it, and how they want it is a fundamental principle of great customer service. Finding ways of doing that has long been a source of ‘competitive advantage’ for many small and ‘local’ businesses over the years. They provide individual care for the customer and ‘personalise’ the experience to their needs...
Sir Richard Branson Demonstrates His ‘Dramatic Difference’!
Posted in: General
“Anyone can buy an airplane and we all buy planes from the same manufacturers, Boeing or Airbus, but there the difference stops. If you fly on a Virgin plane…you know you’re going to have a completely different experience.” That’s a quote from Richard Branson in an interview when he was launching Virgin America’s new route from...
Andy’s 3D Thoughts 7th May
Posted in: #2 Establish A Dramatic Difference, General
10 Ways To Avoid ‘Scriptease’ And Improve Your Customer Experiences!
68% of customers would rather be left alone when they walk into a shop rather than be asked ‘Can I help?’. Apparently, they see it as being ‘pushy’ – that’s according to a new survey by MoneySavingExpert.com. They asked 11,000 consumers whether a shop assistant saying “do you need help?” puts them off and this is...
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