We lost a great man today. Nelson Mandela was an inspiration, not just to his people, but to the whole world. He touched people in places way, way away from his own ’world’ – and that was before all this new fangled internet and social media stuff we have today! His struggle against apartheid was the...
How many customer complaints do you get? Not many? Everything must be working well then mustn’t it? Well, don’t bank on that! According to a new report by freedeliveryland, 80% of customers are too polite to complain! Apparently, restaurant food, faulty electrical products and poor shop service are the most common cause of complaints, but the vast majority don’t...
Why do people quit their job? More money? No, the majority leave because they don’t have faith in their boss, feel unappreciated and are disengaged in their work! That’s according to friends of ours, Benchmark Recruitment here in Sheffield. They recently surveyed over 3,000 employees and found that…. 22 % left their last job due to lack...
Customers today want things quicker, faster and many want it ‘Now’! It’s one of the trends that I talk about in my presentations when it comes to rising customer expectations. We call it ‘I Want What I Want, When I Want and How I Want It!’. Amazon’s 1-Click and their Guaranteed Next Day Delivery is impressive and sets the bar...
Here are your first 3D Thoughts for December! 3 iDeas to help you improve your business competitiveness and competence in around 3 minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 02/12/13’ on Audioboo Links: How To Stand Out From The Crowd...
There’s some bad news for UK’s business leaders. Less than half of their people believe their manager knows how to motivate team performance! A new survey by Edenred suggests that only 52% believe their manager knows how to do it! It gets worse… the report highlights that only… 27% of UK employees said they feel regularly fulfilled...
Standing out in a crowded marketplace is always a challenge. Getting yourself ‘through the front door’ is often even more tricky…..Customers are busy and are putting up more and more barriers – spam filters on emails, ex-directory when it comes to phones, the mail preference system to stop junk mail through the post, and even ‘skip the...
Coca Cola have announced that they stopped advertising on November 18th and the reason is a pretty good one! All the money that they would have spent on advertising their products is being donated to the Philippines Relief Fund after Typhoon Haiyan. Coca Cola announced that “Any committed advertising space will be redirected to the relief...
Here are this week’s 3D Thoughts – 3 iDeas to help you improve your business competitiveness and competence in around 3 minutes! There’s no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy’s 3D Thoughts 25/11/13’ on Audioboo Links: Assured Fire And Security Technophobia Coda Studios...
Here are this week’s 3D Thoughts – 3 iDeas to help you improve your business competitiveness and competence in around 3 minutes! this week’s a bit special as we have 3 iDeas from Paul Lindley of Ella’s Kitchen. There’s no need to download anything! Just click on the icon below, listen and then DO something!...
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