Customer Loyalty Is In Decline! It’s Poor Customer Service – Deal With It!

Posted in: #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!
Unhappy Customers 2

Customers are getting less loyal! That’s the news from a new report from KANA Software which says that 30% of UK customers have become less loyal to retail brands over the past 5 years. the reason? Yes, you’ve guessed it….poor customer service! It’s the way that their complaints are dealt with that’s the key frustration and reason for...

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Andy’s 3D Thoughts 18th August

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on how not to give great customer service, some enlightening statistics about the online business world we’re all in, and some words of wisdom from Robin Williams! There’s no need...

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50 Pence For Customer Service At EE – That’s An Expensive Experience!

Posted in: #3 Create 'Devoted' Customers, General
50 pence

Fancy jumping the customer service queue at EE? Well, you can – it will only cost you 50p! Yes, the UK’s biggest mobile telephone company wants its customers to pay extra to get priority customer service via it’s new Priority Answer initiative. It’s actually charging customers for dealing with their queries! Customers are asked whether they are...

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Robin Williams RIP

Posted in: General

  “You’re only given one little spark of madness. You mustn’t lose it”   Very very sad news – a Dramatically and Demonstrably Different actor, comedian and man. Bookmarks:

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Andy’s 3D Thoughts 11th August

Posted in: #1 Get That Vision Thing!, #3 Create 'Devoted' Customers, General

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on ‘innovation in action’ by solving customers’ problems and evidence of the pace of change we’re up against with an advert from Radio Shack back in 1991! There’s no...

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20 Questions To Get You ‘Thinking Strategically’ As A Leader!

Posted in: #1 Get That Vision Thing!, #7 Keep Working ON!, General
Think Time

Do you find yourself getting caught up in the ‘day to day’? Do you get dragged down too much into the detail? Do you sometimes struggle to ‘see the wood for the trees’? It’s a constant challenge for leaders at all levels of businesses, but those that overcome these challenges are often the most effective...

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Trouble Getting Heard And Seen By Your Customers? It’s Getting Noisier!

Posted in: #2 Establish A Dramatic Difference
baby on phone

Want to get the attention of your customers and potential customers? Well, it’s getting a lot, lot noisier out there! A new report from Ofcom says that the average Briton now spends 8 hours and 41 minutes a day engaged in various forms of media consumption! That’s compared with 8 hours and 21 minutes asleep!!! In fact, they suggest...

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Andy’s 3D Thoughts 4th August

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, #7 Keep Working ON!, General

Here are this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week’s include ideas on ‘innovation in action’ by solving customers’ problems and evidence of the pace of change we’re up against with an advert from Radio Shack back in 1991! There’s no...

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See How Far We’ve Come – A Whole Electrical Store In Your Pocket!

Posted in: #2 Establish A Dramatic Difference, General
Radio Shack Advert

Want to see how far technology has come in the last 20 odd years? Check out this advert from the US electrical retailer Radio Shack from 1991. Nearly everything you can see is available today…… on your iPhone!!!!! Check out the advert – Yes, there’s a clock, a radio, a video recorder, a  calculator, a...

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Your Customers And Your People – 7 Ways To Make A Connection!

Posted in: #1 Get That Vision Thing!, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!, General
Connection

Do all your people know what your business does? Do they know who your customers are, why they buy from you, and the impact your products and services have on them? I’m not talking about your senior people or your sales and marketing people, I’m talking about your production people, your back office staff, and...

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