We Had Extremely Poor Customer Service – Here’s a $100 Tip!

Posted in: #3 Create 'Devoted' Customers, General
$100 Tip

Ever been so upset by poor customer service in a restaurant that you haven’t left a tip? We’ve all been there – slow service, a long wait, staff been stretched and hassled…. it’s so frustrating. Well, this is a story of a couple who experienced just that and gave their waiter a $100 tip!!!! Makenzie and Steven...

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Andy’s 3D Thoughts 22nd September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas highlight how noisy it is out there and the need to stand out, some words of wisdom on branding and why loyalty schemes don’t work! As ever, there’s no need...

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What Happens In One Internet Minute?

Posted in: #2 Establish A Dramatic Difference

It’s noisy out there – what are you doing to stand out from the crowd? Online in 60 Seconds [Infographic] is an infographic that was produced by Qmee Bookmarks:

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Andy’s 3D Thoughts 15th September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas are inspired by our weekend visit to London and include lessons from UBER Taxis, Mopp Cleaning and a silent disco! As ever, there’s no need to download anything! Just...

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Mopp: A 3D Business That Are ‘Cleaning Up’!

Posted in: #2 Establish A Dramatic Difference
Mopp Cleaning

Mopp is a growing business that’s taking a Dramatically and Demonstrably Different approach – they’re ‘making cleaning cool’! Set up by Pete Dowds and Tom Brooks in April 2013, they have adopted a 3D approach and it seems to be working! Solving ‘customer problems’ is often a source of ‘Dramatic Difference’ and this one came from...

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Creating Devoted Customers In Birmingham!

Posted in: #3 Create 'Devoted' Customers, General, Speaking

I enjoyed presenting to the members of the Institute Of Sales And Marketing Management in Birmingham last night on ‘Creating Devoted Customers’ – Thanks to all those who came along and those who contributed! I hope that you are now busy delighting those customers! As promised, you can download the slides – simply click here...

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Andy’s 3D Thoughts 8th September

Posted in: #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas include how NOT to respond to a customer complaint, a new way of charging your customers and the power of saying ‘Thank You’! As ever, there’s no need to...

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Andy’s 3D Thoughts 1st September

Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!, General

Here are this week’s 3D Thoughts and, as ever, it’s 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week’s iDeas include how NOT to respond to a customer complaint, a new way of charging your customers and the power of saying ‘Thank You’! As ever, there’s no need to download anything!...

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Automated Customer Service Responses – How NOT To Do It!

Posted in: #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, General
United Airlines Automatic Response

Not receiving a reply to a customer complaint is irritating to say the least. Receiving an ‘automated response’ is just as annoying – you often get them via email and telephone, and it makes you feel that they don’t really care. What we want as customers is a personalised response to our issue and one that...

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#SHAVEMESIR! A Dramatically And Demonstrably Different Way To Pay!

Posted in: #2 Establish A Dramatic Difference
Twitter cashtill

Fancy paying for your goods with ‘Tweets’? Well, that’s what you can do at London’s first social media barber’s pop-up shop! This collaboration between online retailer www.yes-sir.com and Marylebone-based Gentlemen’s grooming room Man Made London will allow customers to pay for a shave or beard trim with social media mentions! So, if you fancy a trim,...

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