3D DOWNLOAD #1:
Create Outstanding Customer Experiences With AI
This e-book highlights the 5 key ingredients of 'Authentic Interaction' and prompts you to identify what you need to do to make them work for you, and more importantly, your customers!
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3D DOWNLOAD #1:
Create Outstanding Customer Experiences With 3D Service
3D Businesses have customers at their heart and strive to ‘delight’ their customers! This 45 page e-book introduces the 6 key ingredients of customer delight, along with lots of questions, ideas and examples (60 of them!) that you can use to develop your approach to customer delight.
3D DOWNLOAD #2:
Create An UBER Culture!
‘Culture’ is often seen as the ‘soft’ side of business. The reality is it’s often the ‘hardest’! In 3D Businesses, ‘culture’ is an integral part of their ‘Dramatic Difference’. They don’t leave it to chance and work hard at establishing an UBER Culture – and it’s 3D Characteristic #5! This eBook highlights how they do it!
3D DOWNLOAD #4:
40 Brilliant Lessons From Our Visit To Zappos
Zappos is a truly 3D Businesses and they have customers at their heart in everything they do – that’s their culture! We were lucky enough to visit them and they are a truly brilliant example of a business that have a created an UBER Culture that creates real competitive advantage. This e-book introduces 40 lessons from our visit to Zappos on how they’ve done it and how you can learn from them and do it in your business too!
3D DOWNLOAD #4:
'Stand In Your Own Queues' Toolkit
3D Businesses are ‘easy to buy from’ and easy to deal with’. They create seamless, personalised and welcoming customer experiences across the whole customer journey. Unfortunately, blockages and barriers appear in the way we deal with our customers and because we’re all so busy, we often don’t spot them.This is a simple practical checklist that we use in our seminars and programmes and helps you evaluate your customer contact points.
3D DOWNLOAD #6:
The 10 'D's Of Different Customers
Our research shows that 3D Businesses have a real customer focus in everything they do. They ensure that that focus is on the right customers – we call it ‘Choose ‘Em Or Lose ‘Em’! This e-book provides you with some simple templates to help you ’segment’ and target your customers and crucially, focus your efforts and resources on the right ones accordingly! By painting pictures of 10 Different customer types, it’s an opportunity for you to take a bit of time out, evaluate and identify your customers and your approach to them.