Is there a particular local business that you regularly go to because you always get a warm welcome? Well, you’re not alone! 59% of UK consumers say that a smile with a warm greeting is the most common reason why they feel loyal to a small business! That’s according to a new report carried out by The Small Business Research...
Ever had poor ‘robotic’ customer service? You know when the waiter or waitress doesn’t really care, takes their time and shows real indifference as they serve you? Well here could be the end to that ‘roboticity’ and it’s been done by…. robotics delivered by Yo! Sushi!!!! Recognised as leaders in their field (they were the first chain of...
Creating ’remarkable’ customer experiences can be a key ingredient of competitive advantage! By personalising the customer experience, making customers feel valued, and ‘delighting’ them it gets them telling other people! Here’s an example of a business that has built this completely in to the way it looks after its customers. Amy’s Ice Creams is an incredibly successful chain of...
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
I was in York on Sunday and was lucky enough to come across Buskival – a festival of busking around the City. As well as being thoroughly entertained by some incredibly talented people, there were some great lessons there for anyone who is responsible for finding, attracting and engaging with customers – there were some real 3D Thinkers...
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
For customer service, press 1….. for sales, press 2….. for queries about your invoice, press 3…… to wait endlessly and hear inane drivel on the phone, or worse crap music, with someone saying ‘your call is important to us’ every two minutes just keep pressing buttons until we get around to speaking to you or...
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Giving customers what they want, when they want it, and how they want it is a fundamental principle of great customer service. Finding ways of doing that has long been a source of ‘competitive advantage’ for many small and ‘local’ businesses over the years. They provide individual care for the customer and ‘personalise’ the experience to their needs...
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