It's Official: Customers Want Humans!
5 Statistics To Show 'Authentic Interactions' Create Real Impacts
I regularly speak about Creating 'Outstanding' Customer Experiences With AI – That’s 'Authentic Interaction', but what are the tangible benefits?
AI Makes 'Crap' Stuff 'Crapper'!
I visited the Microsoft’s Frontier Tour at The Excel in London this week to see and hear about how winning businesses are making AI work. The tech was very, very impressive, but the key takeaway for me wasn’t about tech at all. It was about PEOPLE! More specifically how winning businesses are combining the people with the tech. I call it AI²: Authentic Interactions x Artificial Intelligence.
3D Thinking From Morrisons When It Comes To Customers
Some 3D Thinking from Morrisons new Chief Exec, Rami Baiteh, who says that everyone in the business has to listen to their customers and is leading by example....
Daisy - A 'Dramatically and Demonstrably Different' Way To Deal With Scammers
Ever been caught on the phone by time wasting scam callers? Well, O2 have created a 'Dramatically and Demonstrably Different' character to foil and frustrate them!