word of mouth Tag

27 May 5 Customer Experience Lessons From York’s Buskers!

I was in York on Sunday and was lucky enough to come across Buskival - a festival of busking around the City. As well as being thoroughly entertained by some incredibly talented people, there were some great lessons there for anyone who is responsible for finding, attracting and...

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28 Dec Customer Service, Customer Experience and Customer Expectations – 25 Statistics To Help You Reflect, Review and Refocus In 2013!

We’re in an incredibly fast paced ever changing world! Customer expectations are ever demanding and ever increasing, customer choice is expanding and the world is becoming ever more transparent. It means that we’re all busy trying to anticipate and deal with these incessant changes and...

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21 Nov Networking Is Definitely Not ‘Not Working’! It’s Worth £9.45 Billion!!!

In this ever more fast moving, interconnected 'social' world, face to face networking is still seen as a critical marketing tool to UK businesses. So much so, that it generates an estimated £9.45 Billion of business for the country's small and medium sized businesses!!! That's according...

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