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08 Oct Customer Delight – A ‘Rap’turous Response From Marks & Spencer!

How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’  and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...

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05 Jun Andy’s 3D Thoughts 6th June

What can you and your business learn from Ariana Grande? This week's 3 iDeas highlight 7 lessons from the 23 year old and her One Love Manchester show! From establishing a clear vision that 'stimulated, excited and inspired' to 'delighting' her customers and building innovatiOn into everything...

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26 Aug Andy’s 3D Thoughts 26th August

Here are this week's 3D Thoughts and they're a little bit different this week! Instead of your usual 3 iDeas, there are actually 5 iDeas this week and they're all linked to the ALS Ice Bucket Challenge! Yes, we present 5 Observations For Business from the...

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23 Jun Andy’s 3D Thoughts 23rd June

Here are this week's 3D Thoughts! As ever, it's 3 iDeas in around 3 minutes to help you improve your business competitiveness! There's no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy's 3D Thoughts 23/06/14’ on Audioboo //...

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