united airlines Tag

18 Aug ‘Disaffected’ Dave Does It Again!

He's done it again!. Here's Disaffected customer Dave Carroll's second song about United Airlines. This is going to run and run! [youtube]http://www.youtube.com/watch?v=h-UoERHaSQg[/youtube] Just in case you missed the first one - here is Dave's first song that's had nearly 5 million hits on You Tube!...

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30 Jul Online? Offline? Same Old Issue

According to a recent survey, poor online customer service will drive 94% of consumers to stop using the retailer's web site or prompt them to seek out a competitor. More than 90% of UK Internet users said customer service is important when making purchases online....

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27 Jul ‘Disaffected’ Customers Sing Louder!

[youtube][/youtube] I've been desperate to get this up - it's a great example of the 'disaffected' customer doing something way beyond anything that a letter to the complaints department can do. Canadian singer Dave Carroll spent over 9 months being passed from department to department after he...

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