trust Tag

22 Dec Exclusive!: A Remarkable Interview With Santa’s Elves!

You may remember last year that we got an exclusive interview with Santa Claus when he explained his approach to creating Customer Delight (Watch it here if you missed it!). Well, this year, we've managed to have a word with some of his team! Does...

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07 Jun Do You Show Your ‘Human Face’?

80% of consumers want companies to show a 'human face'. That's according to a new report by Euro RSCG Worldwide who investigated customers' views in the US, UK and France. The study reports that going beyond price, the majority of consumers report that top notch customer...

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