Sales Prevention Officer |

Sales Prevention Officers Still The Main Cause Of Poor Customer Service!

Jan 20th, 2012 Leave a comment

66% of UK homeowners believe customer service has either stayed the same or deteriorated over the past three years. That’s according to a new survey from Cognito which suggests that only 3% of UK consumers believed that customer service had improved a lot over the last 3 years, and 22% believed customer service had improved...

Tagged in: Customer Service, sales prevention officer

Curry’s Are Hot!

Jul 28th, 2009 Leave a comment

Posted in: General

You may have heard me tell the story of the young lad who tried to serve me in a high street electrical retailer a few years ago when I was looking at DVD recorders. Confused by the wide range of products on offer, pointing to two different, but similarly looking models, I said “That one’s six...

Tagged in: currys, customer delight, sales prevention officer

‘Espressing’ My Disgust

May 5th, 2009 Leave a comment

Posted in: General

I went into a well known coffee shop yesterday and ordered an espresso. The lady serving me explained that espresso is the short concentrated coffee, was that ok? I’ve been told that a few times now. Do they also explain that tea is a thing that’s in a bag mixed with hot water? Maybe I...

Tagged in: poor customer service, sales prevention officer