58% of business sales leaders say that new customer acquisition is their key challenge and it's followed by finding and keeping top sales talent (45%) and 37% say that keeping and growing existing customer relationships is their third challenge. That's according to a report by...
“We want to build an enthusiastic, customer-centred organisation. So we’re looking for team members who value honesty and safety, people who are full of new ideas and who want to deliver a positive impact every day”. That’s a statement on Southern Rail’s website (and I...
A great example of Customer Delight from Pizza Express is just one of this this week's 3D iDeas - all aimed at helping you create a Dramatically and Demonstrably Different business. This week's 3D Thoughts also include a new insight into 4 different working styles that could help you improve...
How empowered are your people? 'Empowerment' is one of those words that business speakers like me use a lot, and the danger is that it's totally misunderstood. I think a very simple measure of empowerment is how much can people 'do' without talking to a...
I opened a bank account this morning in 3 minute 24 seconds from the comfort of my own desk! Now, THAT'S being Easy To Buy From which is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and Monzo Bank is a...
A great way of improving the customer experience you provide is to 'Stand In Your Own Queues'. That means seeing things from their perspective and identifying those aspects that irritate, frustrate and annoy them, stop them coming back, and even stop them buying from you...
Some absolutely brilliant customer service from Tesla's Elon Musk is just one of this week's 3 iDeas! That, and 2 others, are all aimed at helping you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. There's also news about the internet(!)...
Yo Ho Ho! We've been joined by a special guest to share this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. Yes, the one and only Father Christmas popped in to see us and very kindly shared some of...
It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...
It's a special 3D Thoughts this week with a short video to share some lessons I learned from a visit to Raymond Blanc's Dramatically and Demonstrably Different business Le Manoir aux Quait'Saisons in Oxfordshire last week. There are lessons in leadership, employee engagement, marketing, customer service and innovation! As ever,...