When 7 year old Jase Hyndman sent a birthday card to his daddy in heaven via the Post Office he was worried whether it would reach him. However, he didn't have to worry as he received a lovely personalised letter from Sean Milligan at the...
Have you ever felt frustrated how long it takes to sort out an insurance claim? Have you ever been unhappy with the form filling and paperwork? Have you ever 'stretched' a claim? (Don't worry you don't have to answer that one - but the evidence...
Robots, AI, emotion analytics and I-O Science - No, I haven't got overexcited after this week's Doctor Who, but these are the themes for this week's 3D iDeas! It's all about how businesses are maximising AI to create real competitive advantage and there are some...
AI, robots, automation, big data - Do you know how they will impact on you, your business, your employees and your customers? Do you know how they ARE impacting on you, your business, your people and your customers because the odds are that they are,...
Getting to understand your customers by going down the pub is just one of this week's 3D iDeas! There's news about what irritates and annoys customers, both online and offline, a lesson in getting to know your customers from Barnsley FC's German manager Daniel Stendel and some...
It's all about customer service this week. Here are 3 3D iDeas to support National Customer Service Week and help you take a Dramatically and Demonstrably Different approach the customer service you offer! As ever, just click on the image to listen - it's all in around 3 minutes...
It's the last US 3D iDeas 'special' with ideas on creating outstanding customer experiences learned from some of the businesses we encountered, visited or used. Whether it's a 'cow that talks to its customers', a world recording breaking calorie laden beefburger or an easy to deal with...
Well, we're back from the United States and we've had a wonderful time, but just to show that it wasn't all holidays, here are 7 lessons from some forward thinking businesses who are delivering Dramatically and Demonstrably Different customer experiences which are worth sharing. They're...
We've got another 3D iDeas 'special' this week as they highlight just some of the the lessons learned from the amazing business that is Zappos. Yes, we visited them in Las Vegas on Friday and there are so many ideas for anyone interested in developing the culture...
Wow! It's not very often I'm speechless, but after visiting the amazing business that is Zappos, I was lost for words...