Andy Hanselman | great customer experience

19 Nov Lessons From Lemonade – Ensuring A 3D Approach To Insurance!

Posted at 14:25h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR! by Andy 0 Comments

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Have you ever felt frustrated how long it takes to sort out an insurance claim? Have you ever been unhappy with the form filling and paperwork? Have you ever 'stretched' a claim? (Don't worry you don't have to answer that one - but the evidence...

05 Nov Andy’s 3D Thoughts 5th November

Posted at 14:41h in #2 Establish A Dramatic Difference, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!, #7 Keep Working ON! by Andy 0 Comments

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Robots, AI, emotion analytics and I-O Science - No, I haven't got overexcited after this week's Doctor Who, but these are the themes for this week's 3D iDeas! It's all about how businesses are maximising AI to create real competitive advantage and there are some...

05 Nov Want To Enhance Customer Experiences? ‘AI’ is Definitely ‘3D’!

Posted at 11:30h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR! by Andy 0 Comments

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AI, robots, automation, big data - Do you know how they will impact on you, your business, your employees and your customers? Do you know how they ARE impacting on you, your business, your people and your customers because the odds are that they are,...

15 Oct Andy’s 3D Thoughts 15th October

Posted at 11:00h in #1 Get That Vision Thing!, #3 Create 'Devoted' Customers, #7 Keep Working ON! by Andy 0 Comments

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Getting to understand your customers by going down the pub is just one of this week's 3D iDeas! There's news about what irritates and annoys customers, both online and offline, a lesson in getting to know your customers from Barnsley FC's German manager Daniel Stendel and some...

01 Oct Andy’s 3D Thoughts 1st October

Posted at 10:10h in #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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It's all about customer service this week. Here are 3 3D iDeas to support National Customer Service Week and help you take a Dramatically and Demonstrably Different approach the customer service you offer! As ever, just click on the image to listen - it's all in around 3 minutes...

03 Sep Andy’s 3D Thoughts 3rd September

Posted at 08:48h in #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR! by Andy 0 Comments

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It's the last US 3D iDeas 'special' with ideas on creating outstanding customer experiences learned from some of the businesses we encountered, visited or used. Whether it's a 'cow that talks to its customers', a world recording breaking calorie laden beefburger or an easy to deal with...

03 Sep 7 Lessons In Creating 3D Customer Experiences From 7 US Businesses

Posted at 00:34h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Well, we're back from the United States and we've had a wonderful time, but just to show that it wasn't all holidays, here are 7 lessons from some forward thinking businesses who are delivering Dramatically and Demonstrably Different customer experiences which are worth sharing. They're...

20 Aug Andy’s 3D Thoughts 20th August

Posted at 07:04h in #5 Build An 'UBER' Culture! by Andy 0 Comments

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We've got another 3D iDeas 'special' this week as they highlight just some of the the lessons learned from the amazing business that is Zappos. Yes, we visited them in Las Vegas on Friday and there are so many ideas for anyone interested in developing the culture...

20 Aug Our Visit To Zappos – 40 Lessons Learned… And Shared

Posted at 06:52h in #5 Build An 'UBER' Culture! by Andy 0 Comments

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Wow! It's not very often I'm speechless, but after visiting the amazing business that is Zappos, I was lost for words...

06 Aug Andy’s 3D Thoughts 6th August

Posted at 10:15h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #4 Forget CRM - Think MCR! by Andy 0 Comments

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It's 3D iDeas time! 3 of them to help you and your business be Dramatically and Demonstrably Different in today's evermore competitive world...

great customer experience Tag

19 Nov Lessons From Lemonade – Ensuring A 3D Approach To Insurance!

05 Nov Andy’s 3D Thoughts 5th November

05 Nov Want To Enhance Customer Experiences? ‘AI’ is Definitely ‘3D’!

15 Oct Andy’s 3D Thoughts 15th October

01 Oct Andy’s 3D Thoughts 1st October

03 Sep Andy’s 3D Thoughts 3rd September

03 Sep 7 Lessons In Creating 3D Customer Experiences From 7 US Businesses

20 Aug Andy’s 3D Thoughts 20th August

20 Aug Our Visit To Zappos – 40 Lessons Learned… And Shared

06 Aug Andy’s 3D Thoughts 6th August