Andy Hanselman | great customer experience

29 Jul Andy’s 3D Thoughts 29th July

Posted at 07:28h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Want evidence we're in a Dramatically and Demonstrably Different world? Check out the Fortnite World Cup where 14 year olds can become millionaires playing a game, see how much the top Instagram celebrities earn and discover the 6 year old YouTube star who has just bought a £6.5...

03 Jun Andy’s 3D Thoughts 3rd June

Posted at 07:52h in #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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This week's 3D iDeas are all about customer service and taking a Dramatically and Demonstrably Different approach to making it work in your business. There's news about the best and worst high street customer service on the high street, an innovative idea from Ikea to be easier to...

08 Apr Andy’s 3D Thoughts 8th April

Posted at 08:49h in #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Are your people 'happy' and 'engaged'? This week's 3D iDeas highlight a new tool to measure it in your business, plus news that being 'easy to buy from' creates Dramatically and Demonstrably Different results, and how Ritz Carlton make it happen in their business in 10 minutes a...

25 Mar Andy’s 3D Thoughts 25th March

Posted at 08:20h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR! by Andy 0 Comments

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It's certainly very noisy out there! This week's 3D iDeas highlight what happens in just one internet minute, there's a Dramatically and Demonstrably Different business that creates bespoke suits online and evidence that a personalised customer service approach works! All you need to do is just click on the...

10 Feb Customer Delight – Don’t Write Off The ‘Old Fashioned Ways’!

Posted at 22:06h in #3 Create 'Devoted' Customers by Andy 0 Comments

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We were out with our friends Nayeem and Kawal and their daughters Eliza and Ariana this weekend and it was brilliant to see a lovely handwritten postcard that Eliza had been sent to her home by her teacher Miss Hayton for a great performance in...

04 Feb Andy’s 3D Thoughts 4th February

Posted at 10:30h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Hello there...

17 Dec Andy’s 3D Thoughts 17th December

Posted at 11:05h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers by Andy 0 Comments

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It's the last 3D iDeas of the year from me (although if I remember right, we did have a very Christamassy guest do one last year!). This week's episode introduces a 7 YEAR OLD doing $22 million worth of business in a Dramatically and Demonstrably Different way!...

10 Dec Andy’s 3D Thoughts 10th December

Posted at 10:48h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #7 Keep Working ON! by Andy 0 Comments

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Royal Mail are it again - another nice example of customer delight from them is one of this week's 3D iDeas! There's also news about how the NHS is 'modernising' in a not so Dramatically and Demonstrably Different way - there is a lesson in there for us...

03 Dec Customer Delight From McDonalds – Honest!!!!!!

Posted at 11:39h in #3 Create 'Devoted' Customers by Andy 0 Comments

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We've just had a lovely weekend with friends in Robin Hoods Bay and were up early to get back to our office. Feeling a bit peckish, we popped in to McDonalds at Bilbrough on the A64 near York. I ordered my Sausage Egg Mc Mufffin...

29 Nov ‘Customer Delight’ Made In Heaven By The Royal Mail

Posted at 12:15h in #3 Create 'Devoted' Customers by Andy 1 Comment

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When 7 year old Jase Hyndman sent a birthday card to his daddy in heaven via the Post Office he was worried whether it would reach him. However, he didn't have to worry as he received a lovely personalised letter from Sean Milligan at the...

great customer experience Tag

29 Jul Andy’s 3D Thoughts 29th July

03 Jun Andy’s 3D Thoughts 3rd June

08 Apr Andy’s 3D Thoughts 8th April

25 Mar Andy’s 3D Thoughts 25th March

10 Feb Customer Delight – Don’t Write Off The ‘Old Fashioned Ways’!

04 Feb Andy’s 3D Thoughts 4th February

17 Dec Andy’s 3D Thoughts 17th December

10 Dec Andy’s 3D Thoughts 10th December

03 Dec Customer Delight From McDonalds – Honest!!!!!!

29 Nov ‘Customer Delight’ Made In Heaven By The Royal Mail