great customer experience Tag

05 Jan ‘Appy New Year For Great Customer Experiences!

Two of the key 'ingredients' of Dramatically and Demonstrably Different businesses are 'being easy to buy from and deal with', and 'ongoing engagement' with customers. Here are 3 'apps' that I think highlight the way things are going when it comes to creating great customer experiences. The first is from...

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15 Dec 3 More Of ‘The 12 Ways Of Difference’!

Here are 3 more Dramatically and Demonstrably Different businesses for you to see as part of our 'festive' 12 Ways Of Difference! We showed you the the first 3 earlier this week (you can see them here if you missed them!) and there are another 6 to...

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14 Dec A Sporting Spectacular!

I was privileged to be at the BBC Sports Personality Of The Year Awards in Sheffield last night. Along with 11,000 others we were all cheering Sheffield's own Jessica Ennis on, and was pleased to see her come third - well done Ryan Giggs! Although...

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06 Nov Putting On The Ritz!

Ritz-Carlton Hotels have a worldwide reputation for amazing customer service. I also quote the fact that any member of staff is allowed to spend up to $2000 to solve a guest's problem without having to get 'permission' from a manager. I was wrong! Staff are allowed...

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09 Mar Compared To What?

Just back from a wonderful week in Breckenridge, Colorado, and was consistently overwhelmed with the 'customer experience' in shops, restauants and other places we visited. You know, simple stuff like a smile, politeness, perhaps a conversation and an interest in me. These things made me a...

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