great customer experience Tag

30 Oct Andy’s ‘Spooky’ 3D Thoughts 30th October

It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...

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23 Oct Andy’s 3D Thoughts 23rd October

It's a special 3D Thoughts this week with a short video to share some lessons I learned from a visit to Raymond Blanc's Dramatically and Demonstrably Different business Le Manoir aux Quait'Saisons in Oxfordshire  last week. There are lessons in leadership, employee engagement, marketing, customer service and innovation! As ever,...

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08 Oct Customer Delight – A ‘Rap’turous Response From Marks & Spencer!

How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’  and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...

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05 Jun Andy’s 3D Thoughts 6th June

What can you and your business learn from Ariana Grande? This week's 3 iDeas highlight 7 lessons from the 23 year old and her One Love Manchester show! From establishing a clear vision that 'stimulated, excited and inspired' to 'delighting' her customers and building innovatiOn into everything...

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22 May Andy’s 3D Thoughts 22nd May

How do you create more opportunities with your customers? You solve their problems! This week's 3 iDeas highlight some great examples of businesses that solve customers problems - some might be problems that you didn't even know you had! Whether it's helping 'delight' your customers, providing...

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