great customer experience Tag

13 Dec Christmas Cards – An Opportunity To Demonstrate Your Dramatic Difference And ‘Delight’ Your Customers!

They say that Christmas is a time for giving, so I thought I'd give you my thoughts on Christmas cards and differentiation. A 'personalised' note can be a great opportunity to show your customers that you care, that you are thinking about them and a chance...

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07 Oct Andy’s 3D Thoughts 7th October

Customer Delight from Pret A Manger and Employee Delight from Martek Marine are just 2 of the 3D iDeas in this week's 3D Thoughts. There's also news of a Dramatically and Demonstrably Different approach to improving your customer experience when flying with Japan Airlines.    All you need to do...

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30 Sep Andy’s 3D Thoughts 30th September

When are you best 'creative'? When are your people? This week's 3D Thoughts highlight how we each have a 'best time' - are you maximising that? There's news of a Dramatically and Demonstrably Different approach to customer service from Her Royal Highness, The Queen and news that 'death...

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20 Sep Customer Delight From Her Majesty!

When 5 year old Australian Savannah Hunt and her mum toured Europe on holiday they were accompanied by Harriet, a toy monkey from her Adelaide kindergarten. Unfortunately, while on their trip they lost her! When Savannah's mum Katie discovered that Harriet was missing, it was too...

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