great customer experience Tag

12 Mar Andy’s 3D Thoughts 12th March

Some absolutely brilliant customer service from Tesla's Elon Musk is just one of this week's 3 iDeas!  That, and 2 others, are all aimed at helping you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. There's also news about the internet(!)...

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30 Oct Andy’s ‘Spooky’ 3D Thoughts 30th October

It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...

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23 Oct Andy’s 3D Thoughts 23rd October

It's a special 3D Thoughts this week with a short video to share some lessons I learned from a visit to Raymond Blanc's Dramatically and Demonstrably Different business Le Manoir aux Quait'Saisons in Oxfordshire  last week. There are lessons in leadership, employee engagement, marketing, customer service and innovation! As ever,...

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08 Oct Customer Delight – A ‘Rap’turous Response From Marks & Spencer!

How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’  and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...

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