empowerment Tag

26 Oct Andy’s 3D Thoughts 26th October

It's 3D Thoughts time! This week's 3 iDeas focus on Dealing With Customer Disappointment! In around 3 minutes you'll hear about some research about why customers don't complain, how to spot those 'grumblers', and examples of dealing with customer complaints from Banggood and Timpsons! As ever, there's no need...

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12 Oct Andy’s 3D Thoughts 12th October

Here are this week's 3D Thoughts!  This week's 3 iDeas focus on creating great customer experiences! In around 3 minutes you'll hear about some research about frustrates customers and some great examples of businesses that recognise and avoid that! As ever, there's no need to download anything! Just...

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12 Oct Empowering For Customer Delight! How They Do It At Pret A Manger

How 'empowered' are your people? Do they really contribute to your  customers' experience? Are they encouraged to 'delight' your customers? Are they allowed to? Here's a nice example from Pret A Manger that highlights how they ensure that their people reinforce their 'Dramatic Difference'. Rather than...

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