employee engagement Tag

12 Mar Andy’s 3D Thoughts 12th March

Some absolutely brilliant customer service from Tesla's Elon Musk is just one of this week's 3 iDeas!  That, and 2 others, are all aimed at helping you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. There's also news about the internet(!)...

Read More

30 Oct Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...

Read More

23 Oct Le Manoir aux Quat’Saisons – 7 Ingredients For 3D Success!

I was very lucky to accompany some clients on a 'benchmarking' exercise last week - I went with a group of leaders from the University Of Sheffield UNICUS team to visit the award winning restaurant Le Manoir Aux Quat'Saisons in Oxfordshire (Hey, someone had to do...

Read More

08 Oct Customer Delight – A ‘Rap’turous Response From Marks & Spencer!

How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’  and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...

Read More

03 Aug Create Conversations With Your Customers, Your People… and Yourself! 50 ‘Prompts’ To Help…

Research consistently shows that customers feel that suppliers don't listen to them, employees feel that bosses don't appreciate and value them and many business leaders say they can't create the time to listen to themselves and 'think'! We all get caught up in the day to...

Read More