easy to buy from Tag

05 Jan ‘Appy New Year For Great Customer Experiences!

Two of the key 'ingredients' of Dramatically and Demonstrably Different businesses are 'being easy to buy from and deal with', and 'ongoing engagement' with customers. Here are 3 'apps' that I think highlight the way things are going when it comes to creating great customer experiences. The first is from...

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30 Jul Online? Offline? Same Old Issue

According to a recent survey, poor online customer service will drive 94% of consumers to stop using the retailer's web site or prompt them to seek out a competitor. More than 90% of UK Internet users said customer service is important when making purchases online....

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