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26 Sep Andy’s 3D Thoughts 26th September

Here are this week's 3 iDeas to help you be a Dramatically and Demonstrably Different Business. We look at First Direct's new voice recognition technology that speeds up the customer experience, news that strong employee engagement creates measurably better business performance and a great lesson in company culture from...

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11 Jul Andy’s 3D Thoughts 11th July

Here are this week's 3D Thoughts with 3 iDeas to help you be a Dramatically and Demonstrably Different Business. Today we look at how employees don't feel 'challenged', social media is becoming more popular for making customer complaints and some stimulating examples of improving your customer service through innovative technology. As...

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23 May Andy’s 3D Thoughts 23rd May

Here are 3 iDeas to help you and your business be Dramatically and Demonstrably Different from your competitors   This week's ideas  include how to maximise the 6,239 meetings you'll have in your career, a 3D approach from Hilton Hotels to 'personalise' your customer experience, and The...

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