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13 Nov Andy’s 3D Thoughts 13th November

It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...

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27 Mar Mine’s A Pint – Wetherspoons Make It Easy To Delight Their Customers!

In a world where customer expectations are ever increasing, the challenge for many businesses is finding ways to respond to customers quickly and personally. Traditionally, a great source of customer delight was front line staff remembering a customer's previous order and responding accordingly, and for...

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