dramatically and demonstrably different Tag

04 Aug Andy’s 3D Thoughts 4th August

 Here are this week's 3D Thoughts! As ever, it's 3 iDeas in around 3 minutes to help you improve your business competitiveness! This week's include ideas on 'innovation in  action' by solving customers' problems and evidence of the pace of change we're up against with...

Read More

29 Apr Creating Customer Delight? A Great Example From Southwest Airlines!

Delivering remarkable customer experiences is a fundamental characteristic of successful businesses. How do they do it? Well a key factor is certainly centred around engaging, empowering and enabling their front line people to make it happen!  It's something I talk about and encourage in my seminars and conference speeches and one of...

Read More