devoted customers Tag

26 Aug So Near But ‘So Fa’

My other half Jill is eagerly awaiting delivery of a new sofa from Marks & Spencer - well, we're both waiting, but for Jill, apparently it's all very exciting (I know, different things work for different people!). We were originally told 10 to 12 weeks...

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27 Jul ‘Disaffected’ Customers Sing Louder!

[youtube][/youtube] I've been desperate to get this up - it's a great example of the 'disaffected' customer doing something way beyond anything that a letter to the complaints department can do. Canadian singer Dave Carroll spent over 9 months being passed from department to department after he...

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12 Jun Taxi!

Creating 'devoted' customers is about consistently delivering a  'great experience' and I'm constantly on the look out for businesses that do this. The temptation is to look only at the 'sexy' end - you know the ones: hi - tec, dynamic, trendy, 'cool' and forward thinking.  Never...

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23 Feb Keep Your Customer Service Standards Up!

Here's an interesting article from Business Week highlighting how, in these tougher times, some of the 'better' businesses are actually winning by 'investing' in customer service, especially with existing customers, rather than cutting costs.  'Customer Service in a Shrinking Economy' explains that focussing on retaining existing customers seems...

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