delighted customers Tag

10 Oct Create Delighted And Devoted Customers By Being Servile! I Told You So!

The guys at Trendwatching have produced another excellent new report today which is well worth a read. It suggests that in this world of customers who are more demanding, time-starved, informed and choice-saturated than ever before. winning businesses are the ones who are differentiating themselves by...

Read More

16 Oct Brand New World? Same Old Story

A great new survey of UK online customers carried out on behalf of Tealeaf Technology by Harris Interactive has revealed that some things never change. The key issues of customer service and customer experience are still critical when it comes to winning and keeping customers in...

Read More

02 Oct How To ‘Delight’ My Mum!

I took my mum for an appointment with her Financial Advisors yesterday. We arrived at their office in the metropolis that is Scunthorpe and bang outside was a 'personally reserved' car parking space for us. A simple but lovely touch. I've said it lots of times: creating...

Read More

17 Aug MP’s Are The Way Forward!

Thin Lizzy's release of their live album Live And Dangerous back in 1978 was an exciting time for me. I'd recently seen them perform in Sheffield and expected it to be that concert on the record (ok, I was young and naive). Unfortunately for me,...

Read More

27 Jul ‘Disaffected’ Customers Sing Louder!

[youtube][/youtube] I've been desperate to get this up - it's a great example of the 'disaffected' customer doing something way beyond anything that a letter to the complaints department can do. Canadian singer Dave Carroll spent over 9 months being passed from department to department after he...

Read More