delighted customers Tag

31 Oct Are You ‘Trick’ Or ‘Treating’ Your Customers? Some Scary Customer Service Statistics For This Halloween!

70% of shoppers have stopped buying goods or services from a company after experiencing poor customer service! How 'shocking' is that? It's just one 'scary' statistic on this Halloween from a new report produced by Oracle. Their 2012 CX Index Report ‘Why Customer Satisfaction is no longer...

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10 Oct Create Delighted And Devoted Customers By Being Servile! I Told You So!

The guys at Trendwatching have produced another excellent new report today which is well worth a read. It suggests that in this world of customers who are more demanding, time-starved, informed and choice-saturated than ever before. winning businesses are the ones who are differentiating themselves by...

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16 Oct Brand New World? Same Old Story

A great new survey of UK online customers carried out on behalf of Tealeaf Technology by Harris Interactive has revealed that some things never change. The key issues of customer service and customer experience are still critical when it comes to winning and keeping customers in...

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02 Oct How To ‘Delight’ My Mum!

I took my mum for an appointment with her Financial Advisors yesterday. We arrived at their office in the metropolis that is Scunthorpe and bang outside was a 'personally reserved' car parking space for us. A simple but lovely touch. I've said it lots of times: creating...

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17 Aug MP’s Are The Way Forward!

Thin Lizzy's release of their live album Live And Dangerous back in 1978 was an exciting time for me. I'd recently seen them perform in Sheffield and expected it to be that concert on the record (ok, I was young and naive). Unfortunately for me,...

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