Are you creating Customer Delight? This week's 3D iDeas focus on going the extra mile for your customers with real examples of businesses taking a Dramatically and Demonstrably Different approach to exceeding customer expectations, and ideas to help you do it too. All you need to do is...
‘Customer delight’ is all about 'exceeding' customer expectations. It's definitely not about 'Have a nice day' or 'buy one, get 10 free' (Hey, anyone can give stuff away!), it's about going the extra mile for customers. It often involves quite simple things that can make a...
John Lee Cronin is a truly inspirational entrepreneur. John, who has Down Syndrome, co-founded his business John's Crazy Socks with his father Mark and between them they have built a $multi million turnover business in less than 2 years by spreading happiness through socks! We had...
It's 3 iDeas time! Lessons and learnings to help you and your business be Dramatically and Demonstrably Different! This week's 3 iDeas include news that an untidy desk is NOT a problem (Phew, he says!), how Timpsons use Mr.Men to recruit their staff and a lovely example of...
Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a 'connection', makes customers feel valued, and gets them talking to other people. Here are 3 great examples of Customer Delight – that’s surprising customers with the level of service you provide and...
Here are this week's 3D Thoughts - 3 iDeas in around 3 minutes to help you improve your business! There's a great example of getting the basics right with customer service, why tennis is a lot like business and our big news of the launch of our...
Customer satisfaction in the UK is at its lowest since 2010 and businesses are failing to keep up with ever rising customer expectations. That's according to a report from the Institute Of Customer Service. The UK Customer Satisfaction Index (UCSI) is based on over 40,000 customer...
Hello There! Back from my holidays and raring to go with more 3D Thoughts! Here are this week's 3 iDeas in around 3 minutes! As ever, there's no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy's 3D Thoughts...
Responding to customer requests can be a great way of creating customer delight. Doing it speedily and personally can be even better! Here's a great story about Derrick Coleman, who is due to play in this Sunday's Super Bowl for the Seattle Seahawks. Derrick is the first...
Ho, Ho, Ho! Here are this week's 3D Thoughts - iDeas to help you improve your business competitiveness and competence in around 3 minutes! And today it's a Christmas special where we see how Father Christmas highlights the 7 Characteristics of 3D Businesses! There's no need to download...