Andy Hanselman | delighted customers

24 Apr Andy’s 3D Thoughts 24th April

Posted at 10:04h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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It's 3 iDeas time! Lessons and learnings to help you and your business be Dramatically and Demonstrably Different! This week's 3 iDeas include news that an untidy desk is NOT a problem (Phew, he says!), how Timpsons use Mr.Men to recruit their staff and a lovely example of...

19 Dec 3 Brilliant Examples Of Customer Delight….

Posted at 12:00h in #3 Create 'Devoted' Customers by Andy 0 Comments

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Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a 'connection', makes customers feel valued, and gets them talking to other people. Here are 3 great examples of Customer Delight – that’s surprising customers with the level of service you provide and...

02 Feb Andy’s 3D Thoughts 2nd February

Posted at 11:04h in Events by Andy 0 Comments

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Here are this week's 3D Thoughts - 3 iDeas in around 3 minutes to help you improve your business! There's a great example of getting the basics right with customer service, why tennis is a lot like business and our big news of the launch of our...

16 Jan Customer Service Levels Are At A 5 Year Low!

Posted at 18:01h in #3 Create 'Devoted' Customers by Andy 0 Comments

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Customer satisfaction in the UK is at its lowest since 2010 and businesses are failing to keep up with ever rising customer expectations. That's according to a report from the Institute Of Customer Service. The UK Customer Satisfaction Index (UCSI) is based on over 40,000 customer...

14 Apr Andy’s 3D Thoughts 14th April

Posted at 10:32h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers by Andy 0 Comments

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Hello There! Back from my holidays and raring to go with more 3D Thoughts! Here are this week's 3 iDeas in around 3 minutes! As ever, there's no need to download anything! Just click on the icon below, listen and then DO something! listen to ‘Andy's 3D Thoughts...

31 Jan Bowled Over! A ‘Super’ Example Of Customer Delight!

Posted at 12:13h in #3 Create 'Devoted' Customers, General by Andy 0 Comments

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Responding to customer requests can be a great way of creating customer delight. Doing it speedily and personally can be even better! Here's a great story about Derrick Coleman, who is due to play in this Sunday's Super Bowl for the Seattle Seahawks. Derrick is the first...

23 Dec Andy’s Christmas 3D Thoughts 23rd December

Posted at 10:58h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!, #6 Keep In Control, #7 Keep Working ON! by Andy 0 Comments

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Ho, Ho, Ho! Here are this week's 3D Thoughts - iDeas to help you improve your business competitiveness and competence in around 3 minutes! And today it's a Christmas special where we see how Father Christmas highlights the 7 Characteristics of 3D Businesses! There's no need to download...

13 Dec Customer Delight For Me – Third Time Lucky!

Posted at 16:34h in #3 Create 'Devoted' Customers by Andy 0 Comments

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Customer Delight is something that I bang on about a lot in my blogs, seminars and conference presentations, and I'm always looking for examples of that I can use. This week has already seen me blogging about two of them...

10 Dec Flying High – WestJet Creates 250 Lots Of Christmas Customer Delight!

Posted at 18:55h in #3 Create 'Devoted' Customers by Andy 0 Comments

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I'm always on the lookout for great examples of customer delight, and I think I've found one of the best ones yet! It comes from WestJet, an innovative forward thinking low cost Canadian airline who recently delighted 250 passengers with a remarkable customer experience at Calgary Airport. One...

13 Sep 5 Million Customers To Switch Banks After Poor Service? Bank On It!

Posted at 14:35h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers by Andy 0 Comments

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Unhappy customers walk away and find alternative suppliers - we all know that! But what happens if it's difficult to switch or that the alternatives seem to be 'just as bad as'? Some would argue that's what many banks have relied on over the years...

delighted customers Tag

24 Apr Andy’s 3D Thoughts 24th April

19 Dec 3 Brilliant Examples Of Customer Delight….

02 Feb Andy’s 3D Thoughts 2nd February

16 Jan Customer Service Levels Are At A 5 Year Low!

14 Apr Andy’s 3D Thoughts 14th April

31 Jan Bowled Over! A ‘Super’ Example Of Customer Delight!

23 Dec Andy’s Christmas 3D Thoughts 23rd December

13 Dec Customer Delight For Me – Third Time Lucky!

10 Dec Flying High – WestJet Creates 250 Lots Of Christmas Customer Delight!

13 Sep 5 Million Customers To Switch Banks After Poor Service? Bank On It!