deal with disappointment Tag

21 May Customer Service Complaints? Banks And Insurers Are Record Breakers!

Banks and insurance companies are breaking records for providing the worst customer service! The Financial Ombudsman Service have just announced that they received 2.3 million enquiries last year - that's the equivalent to 6,300 a day (including weekends and bank holidays!) or over 8,000 every working day! Apparently,...

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11 Oct Dealing With Customer Disappointment!

What do the phrases "Sort yourselves out!", '"When will you people listen?", "Shambles" and "Idiots" have in common?  Apparently, according to the website, Broadcast, these are all 'warning signs' that have been given to staff at The TV Licensing to help them spot that customers aren't...

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