deal with disappointment Tag

22 May Andy’s 3D Thoughts 22nd May

How do you create more opportunities with your customers? You solve their problems! This week's 3 iDeas highlight some great examples of businesses that solve customers problems - some might be problems that you didn't even know you had! Whether it's helping 'delight' your customers, providing...

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26 Oct Andy’s 3D Thoughts 26th October

It's 3D Thoughts time! This week's 3 iDeas focus on Dealing With Customer Disappointment! In around 3 minutes you'll hear about some research about why customers don't complain, how to spot those 'grumblers', and examples of dealing with customer complaints from Banggood and Timpsons! As ever, there's no need...

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