Customer Service Tag

22 Jul Richard Branson On Customer Service – A Real ‘3D Thinker’!

Differentiating your business through remarkable customer experiences is something 3D Businesses do well. Here's a great video of one of the world's greatest '3D Thinkers', Richard Branson, explaining his approach to customer service. It demonstrates a number of the 7 Characteristics Of Dramatically and Demonstrably Different...

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11 Jul Andy’s 3D Thoughts 11th July

Here are this week's 3D Thoughts with 3 iDeas to help you be a Dramatically and Demonstrably Different Business. Today we look at how employees don't feel 'challenged', social media is becoming more popular for making customer complaints and some stimulating examples of improving your customer service through innovative technology. As...

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16 May Another Example Of Hairdresser Customer Delight!

[caption id="attachment_21649" align="alignright" width="342"] Joe with his cool new haircut![/caption] Customer Delight in hairdressers appears to be a bit more common than I thought! I wrote last week about one year old Matthew getting his certificate after his first ever haircut at Little Fidgets, well here's...

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