Customer Service Tag

23 Apr An Ace Quote

Read this somewhere - unfortunately, can't remember where - but quite liked it: "Business is a bit like tennis. The better the service, the more likely you are to win" I think that's 'Ace' (geddit?!!)...

Read More

23 Feb Keep Your Customer Service Standards Up!

Here's an interesting article from Business Week highlighting how, in these tougher times, some of the 'better' businesses are actually winning by 'investing' in customer service, especially with existing customers, rather than cutting costs.  'Customer Service in a Shrinking Economy' explains that focussing on retaining existing customers seems...

Read More

11 Mar Tip Top Timpsons!

Speaking at the Service Excellence Conference last week introduced me to the 'delights' of James Timpson of Timpsons. His refreshing approach was a revelation to all, especially when dealing with those 'problem performers' in your business. Some key points: Don't tolerate 'Drongos' - those negative...

Read More

10 Mar Studying The Competition

Thanks to all those who attended my lecture this morning at The University Of Sheffield - it was great to see so many there first thing on a monday morning!. You'll see the slides have been uploaded here. Looking forward to seeing...

Read More