Is there a particular local business that you regularly go to because you always get a warm welcome? Well, you’re not alone! 59% of UK consumers say that a smile with a warm greeting is the most common reason why they feel loyal to a small business! That’s according to a new report carried out by The Small Business Research...
Ever had poor ‘robotic’ customer service? You know when the waiter or waitress doesn’t really care, takes their time and shows real indifference as they serve you? Well here could be the end to that ‘roboticity’ and it’s been done by…. robotics delivered by Yo! Sushi!!!! Recognised as leaders in their field (they were the first chain of...
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
For customer service, press 1….. for sales, press 2….. for queries about your invoice, press 3…… to wait endlessly and hear inane drivel on the phone, or worse crap music, with someone saying ‘your call is important to us’ every two minutes just keep pressing buttons until we get around to speaking to you or...
Giving customers what they want, when they want it, and how they want it is a fundamental principle of great customer service. Finding ways of doing that has long been a source of ‘competitive advantage’ for many small and ‘local’ businesses over the years. They provide individual care for the customer and ‘personalise’ the experience to their needs...
68% of customers would rather be left alone when they walk into a shop rather than be asked ‘Can I help?’. Apparently, they see it as being ‘pushy’ – that’s according to a new survey by MoneySavingExpert.com. They asked 11,000 consumers whether a shop assistant saying “do you need help?” puts them off and this is...
Customer Delight is one of those things that many people are still a little bit cynical about! Maybe it’s the jargon – I know the phrase does sometimes appear a little ‘schmaltzy’ and it can come across as a bit gimmicky when it’s described. However, it’s very much not that! A few other things it’s...
Here’s a great guest blog post from Charlie Smith, Marketing Communications Director at IVR industry leaders Plum Voice in Denver, Colorado - there’s some great stuff in there that nicely reinforces our concept of Choose ‘Em Or Lose ‘Em! Thanks Charlie! Customer Customer service hinges on a line of communication between a company and its customers. How...
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