customer feedback Tag

02 Feb Are Your Customers ‘Happy’ or ‘Sad’?

Here's a great idea highlighted by David Sumner Smith about a nice article on getting customer feedback. When Derek Buchanan  took over as CEO at software business Episys he introducedpre-paid  'Happy' or 'Sad' cards to get feedback from his customers. They are part of his 'Ever Been Disappointed?'...

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25 Mar Questions, Questions

A client lost out on some work recently, and wanted some help on finding out why. Here are the questions I suggested he should consider asking them: - What originally attracted you to us? / what made you consider us? - Who else did you consider? - What...

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