customer feedback Tag

30 Oct Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...

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23 May Andy’s 3D Thoughts 23rd May

Here are 3 iDeas to help you and your business be Dramatically and Demonstrably Different from your competitors   This week's ideas  include how to maximise the 6,239 meetings you'll have in your career, a 3D approach from Hilton Hotels to 'personalise' your customer experience, and The...

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15 Feb Andy’s 3D Thoughts 15th February

Hello there!  Here are your 3D Thoughts - 3 iDeas to help you and your business be Dramatically and Demonstrably Different! And it's all in around 3 minutes!  There are ideas on a building your on- line reputation, an update on the personalised customer experience from Marmite, engaging with your...

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26 Oct Andy’s 3D Thoughts 26th October

It's 3D Thoughts time! This week's 3 iDeas focus on Dealing With Customer Disappointment! In around 3 minutes you'll hear about some research about why customers don't complain, how to spot those 'grumblers', and examples of dealing with customer complaints from Banggood and Timpsons! As ever, there's no need...

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