customer experience Tag

31 Oct Andy’s 3D Thoughts 31st October

Here are this week's 3 iDeas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach. There's a nice example of a simple personalised customer experience from Sheffield Theatres, news of how Facebook will be making things even easier for your customers and a...

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24 Oct Andy’s 3D Thoughts 24th October

It's 3 iDeas time! Ideas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach. There's news about a huge drop in visits to retailers, a great example of customer delight from Lego and how to not hire jerks by finding people that fit your culture.   As...

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22 Jul Richard Branson On Customer Service – A Real ‘3D Thinker’!

Differentiating your business through remarkable customer experiences is something 3D Businesses do well. Here's a great video of one of the world's greatest '3D Thinkers', Richard Branson, explaining his approach to customer service. It demonstrates a number of the 7 Characteristics Of Dramatically and Demonstrably Different...

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11 Jul Andy’s 3D Thoughts 11th July

Here are this week's 3D Thoughts with 3 iDeas to help you be a Dramatically and Demonstrably Different Business. Today we look at how employees don't feel 'challenged', social media is becoming more popular for making customer complaints and some stimulating examples of improving your customer service through innovative technology. As...

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