customer experience Tag

18 Mar What Your Reaction To Corona Virus Says About Your Business

Wow, we're in very, very interesting times! Uncertainty, disruption and a sense of panic definitely abounds, and it's very interesting to see how different businesses are reacting to the situation created by the Corona Virus outbreak. In any 'sudden change', there are both opportunities and...

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07 Oct Andy’s 3D Thoughts 7th October

Customer Delight from Pret A Manger and Employee Delight from Martek Marine are just 2 of the 3D iDeas in this week's 3D Thoughts. There's also news of a Dramatically and Demonstrably Different approach to improving your customer experience when flying with Japan Airlines.    All you need to do...

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30 Sep Andy’s 3D Thoughts 30th September

When are you best 'creative'? When are your people? This week's 3D Thoughts highlight how we each have a 'best time' - are you maximising that? There's news of a Dramatically and Demonstrably Different approach to customer service from Her Royal Highness, The Queen and news that 'death...

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20 Sep Customer Delight From Her Majesty!

When 5 year old Australian Savannah Hunt and her mum toured Europe on holiday they were accompanied by Harriet, a toy monkey from her Adelaide kindergarten. Unfortunately, while on their trip they lost her! When Savannah's mum Katie discovered that Harriet was missing, it was too...

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