Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Andy’s 3D Thoughts 20th May
Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!
Pleasepress1.com! The Answer To All Your Call Centre Frustrations!
Posted in: #3 Create 'Devoted' Customers, General
For customer service, press 1….. for sales, press 2….. for queries about your invoice, press 3…… to wait endlessly and hear inane drivel on the phone, or worse crap music, with someone saying ‘your call is important to us’ every two minutes just keep pressing buttons until we get around to speaking to you or...
Andy’s 3D Thoughts 13th May
Posted in: #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!, General
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
Making The Customer Experience Work Through ‘Mass Personalisation’!
Giving customers what they want, when they want it, and how they want it is a fundamental principle of great customer service. Finding ways of doing that has long been a source of ‘competitive advantage’ for many small and ‘local’ businesses over the years. They provide individual care for the customer and ‘personalise’ the experience to their needs...
Sir Richard Branson Demonstrates His ‘Dramatic Difference’!
Posted in: General
“Anyone can buy an airplane and we all buy planes from the same manufacturers, Boeing or Airbus, but there the difference stops. If you fly on a Virgin plane…you know you’re going to have a completely different experience.” That’s a quote from Richard Branson in an interview when he was launching Virgin America’s new route from...
10 Ways To Avoid ‘Scriptease’ And Improve Your Customer Experiences!
68% of customers would rather be left alone when they walk into a shop rather than be asked ‘Can I help?’. Apparently, they see it as being ‘pushy’ – that’s according to a new survey by MoneySavingExpert.com. They asked 11,000 consumers whether a shop assistant saying “do you need help?” puts them off and this is...
Customer Delight! If It’s Good Enough For Jeff Bezos, It’s Good Enough For You!
Posted in: #3 Create 'Devoted' Customers
Customer Delight is one of those things that many people are still a little bit cynical about! Maybe it’s the jargon – I know the phrase does sometimes appear a little ‘schmaltzy’ and it can come across as a bit gimmicky when it’s described. However, it’s very much not that! A few other things it’s...
Customer Service Lessons Many Businesses Are Simply Not Learning!
1 in 5 consumers switched suppliers in 2012 and 85% of them said their loyalty could have been retained if the company had acted faster on dealing with the problem or query. That’s just one of the enlightening statistics from a new report from Accenture. Well, I say ‘enlightening’…. the reality is that it’s ‘obvious stuff’,...
Andy’s 3D Thoughts 25th March
Posted in: #2 Establish A Dramatic Difference, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!
Andy’s 3D Thoughts 18th March
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