customer engagement Tag

27 May 5 Customer Experience Lessons From York’s Buskers!

I was in York on Sunday and was lucky enough to come across Buskival - a festival of busking around the City. As well as being thoroughly entertained by some incredibly talented people, there were some great lessons there for anyone who is responsible for finding, attracting and...

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05 Jan 45 Customer Service Statistics That Will Either ‘Thrill’ You Or ‘Chill’ You!

I recently posted a collection of customer service statistics that are likely to 'thrill' you or 'chill' you depending on the way you manage and deliver customer experiences. Well, here they are now in a Slideshare presentation - slightly easier to digest, but equally as thrilling or...

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28 Dec Customer Service, Customer Experience and Customer Expectations – 25 Statistics To Help You Reflect, Review and Refocus In 2013!

We’re in an incredibly fast paced ever changing world! Customer expectations are ever demanding and ever increasing, customer choice is expanding and the world is becoming ever more transparent. It means that we’re all busy trying to anticipate and deal with these incessant changes and...

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