customer engagement Tag

27 Nov Andy’s 3D Thoughts 27th November

It's 3 iDeas time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's news about Just Eat which really demonstrates Dramatically Different world we're in, some questions to ask your customers to maximise your relationships and another great question...

Read More

20 Nov Andy’s 3D Thoughts 20th November

Fancy a beer while your 'other half' does the shopping? Or just fancy one before you get started! Well, you can at Morrisons in Guiseley and it's 3D number 1 in this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's...

Read More

13 Nov Andy’s 3D Thoughts 13th November

It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...

Read More

30 Oct Andy’s ‘Spooky’ 3D Thoughts 30th October

It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...

Read More

03 Aug Create Conversations With Your Customers, Your People… and Yourself! 50 ‘Prompts’ To Help…

Research consistently shows that customers feel that suppliers don't listen to them, employees feel that bosses don't appreciate and value them and many business leaders say they can't create the time to listen to themselves and 'think'! We all get caught up in the day to...

Read More

10 Apr Andy’s 3D Thoughts 10th April

Standing out from the crowd is a challenge for every business and this week's 3 iDeas aim to help you take a Dramatically and Demonstrably Different approach to doing that. We've got 3 iDeas on the amount of 'noise' that's actually out there, how the CEO of Gap saw through all...

Read More