Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a 'connection', makes customers feel valued, and gets them talking to other people. Here are 3 great examples of Customer Delight – that’s surprising customers with the level of service you provide and...
Here are 3 iDeas to help you create competitive advantage by being Dramatically and Demonstrably Different. This week's 3 ideas will help raise money for Neurocare and include an innovative way to recruit people that fit your culture from The Great Escape, to delight your customers...
This week's 3 iDeas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach include a lovely example of delighting a particular customer group from Toys R Us, news that 30% of employees are unhappy at work (and it's worst in Yorkshire!), a nice simple...
It's 3 iDeas time! Ideas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach. There's news about a huge drop in visits to retailers, a great example of customer delight from Lego and how to not hire jerks by finding people that fit your culture. As...
Responses to customer service queries, complaints and correspondence say a lot about your business, and here's a great example from Lego that really does 'Demonstrate' their culture and their approach to customers. 7 year old Luka wrote to them explaining that he'd lost his Jay ZX...
We're back! Yes, after a brief summer break, it's 3 iDeas time! This week's 3 things to help you be a Dramatically and Demonstrably Different Business look at why people quit and what you can do about it (hint: it's not the money!), why you might be...
43% of UK customers have consciously NOT made a second purchase from a business due to poor customer service! That's according to a new report from the Institute Of Customer Service. The biggest culprits that send customers away unhappy according to the report are...
This week's 3 iDeas to help you be a Dramatically and Demonstrably Different Business look at your approach to customer service, celebrates 25 years since the first website and 3 creative ways to get through the afternoon! As ever, there's no need to download anything! Just click on the...
51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service! That's according to a new report from virtual assistant company Ava. Interestingly, it's different between genders - 64% of men said they...
How can you create customer delight? Here's a webinar I did for the Institute Of Sales And Marketing Management recently. The 30 minute video explores...