Andy Hanselman | customer delight

07 Nov Andy’s 3D Thoughts 7th November

Posted at 10:57h in #1 Get That Vision Thing!, #3 Create 'Devoted' Customers, #7 Keep Working ON! by Andy 0 Comments

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This week's 3 iDeas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach include a lovely example of delighting a particular customer group from Toys R Us, news that 30% of employees are unhappy at work (and it's worst in Yorkshire!), a nice simple...

24 Oct Andy’s 3D Thoughts 24th October

Posted at 10:04h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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It's 3 iDeas time! Ideas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach. There's news about a huge drop in visits to retailers, a great example of customer delight from Lego and how to not hire jerks by finding people that fit your culture. As...

19 Oct Lego: Building The Bricks Of Customer Delight!

Posted at 18:47h in #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Responses to customer service queries, complaints and correspondence say a lot about your business, and here's a great example from Lego that really does 'Demonstrate' their culture and their approach to customers. 7 year old Luka wrote to them explaining that he'd lost his Jay ZX...

12 Sep Andy’s 3D Thoughts 12th September

Posted at 08:38h in #5 Build An 'UBER' Culture!, #6 Keep In Control, Events by Andy 0 Comments

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We're back! Yes, after a brief summer break, it's 3 iDeas time! This week's 3 things to help you be a Dramatically and Demonstrably Different Business look at why people quit and what you can do about it (hint: it's not the money!), why you might be...

23 Aug Poor Customer Service Is Costing Your Business – 7 Things For You To Consider

Posted at 15:11h in #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture!, Events by Andy 0 Comments

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43% of UK customers have consciously NOT made a second purchase from a business due to poor customer service! That's according to a new report from the Institute Of Customer Service. The biggest culprits that send customers away unhappy according to the report are...

08 Aug Andy’s 3D Thoughts 8th August

Posted at 08:56h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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This week's 3 iDeas to help you be a Dramatically and Demonstrably Different Business look at your approach to customer service, celebrates 25 years since the first website and 3 creative ways to get through the afternoon! As ever, there's no need to download anything! Just click on the...

01 Aug Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things For You To Consider

Posted at 18:53h in #3 Create 'Devoted' Customers by Andy 4 Comments

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51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service! That's according to a new report from virtual assistant company Ava. Interestingly, it's different between genders - 64% of men said they...

29 Jul Want To Create Customer Delight? This Video Shows You How!

Posted at 14:02h in #3 Create 'Devoted' Customers by Andy 0 Comments

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How can you create customer delight? Here's a webinar I did for the Institute Of Sales And Marketing Management recently. The 30 minute video explores...

22 Jul Richard Branson On Customer Service – A Real ‘3D Thinker’!

Posted at 08:00h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Differentiating your business through remarkable customer experiences is something 3D Businesses do well. Here's a great video of one of the world's greatest '3D Thinkers', Richard Branson, explaining his approach to customer service. It demonstrates a number of the 7 Characteristics Of Dramatically and Demonstrably Different...

customer delight Tag

07 Nov Andy’s 3D Thoughts 7th November

24 Oct Andy’s 3D Thoughts 24th October

19 Oct Lego: Building The Bricks Of Customer Delight!

12 Sep Andy’s 3D Thoughts 12th September

23 Aug Poor Customer Service Is Costing Your Business – 7 Things For You To Consider

08 Aug Andy’s 3D Thoughts 8th August

01 Aug Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things For You To Consider

29 Jul Want To Create Customer Delight? This Video Shows You How!

22 Jul Richard Branson On Customer Service – A Real ‘3D Thinker’!

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customer delight Tag

07 Nov Andy’s 3D Thoughts 7th November

24 Oct Andy’s 3D Thoughts 24th October

19 Oct Lego: Building The Bricks Of Customer Delight!

12 Sep Andy’s 3D Thoughts 12th September

23 Aug Poor Customer Service Is Costing Your Business – 7 Things For You To Consider

08 Aug Andy’s 3D Thoughts 8th August

01 Aug Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things For You To Consider

29 Jul Want To Create Customer Delight? This Video Shows You How!

22 Jul Richard Branson On Customer Service – A Real ‘3D Thinker’!

20 Jun Who’s The Worst At Online Customer Service… And Why?

Subscribe to 3D Thoughts