Hello There! Today is 'Blue Monday' where we're all supposed to be down with all the doom and gloom that's around us. Well, there's no chance of that happening here. So, here are 3 iDeas to cheer you up and take a Dramatically and Demonstrably Different approach....
Happy New Year! Hope you had a great break and that you are ready and raring for 2017! Here are 3 iDeas to help you get the year off to a great start and create competitive advantage by being Dramatically and Demonstrably Different. We've got some ideas...
We were very lucky to have a very special visitor to our offices today at Andy Hanselman Consulting HQ. It was someone who has built an amazing reputation for creating customer delight all over the world. Luckily, Jill had her camera on hand to get...
Here are 3 iDeas to help you create competitive advantage by being Dramatically and Demonstrably Different by 'Delighting' your customers. There are some great examples from BBC Radio 4, The Quadrant and Sunderland Football Club! As ever, there's no need to download anything! Just click on the...
Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a 'connection', makes customers feel valued, and gets them talking to other people. Here are 3 great examples of Customer Delight – that’s surprising customers with the level of service you provide and...
Here are 3 iDeas to help you create competitive advantage by being Dramatically and Demonstrably Different. This week's 3 ideas will help raise money for Neurocare and include an innovative way to recruit people that fit your culture from The Great Escape, to delight your customers...
This week's 3 iDeas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach include a lovely example of delighting a particular customer group from Toys R Us, news that 30% of employees are unhappy at work (and it's worst in Yorkshire!), a nice simple...
It's 3 iDeas time! Ideas to help you create competitive advantage by taking a Dramatically and Demonstrably Different approach. There's news about a huge drop in visits to retailers, a great example of customer delight from Lego and how to not hire jerks by finding people that fit your culture. As...
Responses to customer service queries, complaints and correspondence say a lot about your business, and here's a great example from Lego that really does 'Demonstrate' their culture and their approach to customers. 7 year old Luka wrote to them explaining that he'd lost his Jay ZX...
We're back! Yes, after a brief summer break, it's 3 iDeas time! This week's 3 things to help you be a Dramatically and Demonstrably Different Business look at why people quit and what you can do about it (hint: it's not the money!), why you might be...