“You’re going to have a culture anyway. You can and should influence it – so why not build the one you love?” Those are the words of Dharmesh Shah, the co-founder of of HubSpot. Like many businesses, culture wasn’t always something that they focused on: “In the early years of HubSpot we didn’t talk about culture...
Here are this week’s 3D Thoughts! It’s 3 iDeas in around 3 minutes! No need to download anything! Just click on the icon below, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you want!), then subscribe via iTunes here. listen to ‘Andy’s...
“Anyone can buy an airplane and we all buy planes from the same manufacturers, Boeing or Airbus, but there the difference stops. If you fly on a Virgin plane…you know you’re going to have a completely different experience.” That’s a quote from Richard Branson in an interview when he was launching Virgin America’s new route from...
Customer Delight is one of those things that many people are still a little bit cynical about! Maybe it’s the jargon – I know the phrase does sometimes appear a little ‘schmaltzy’ and it can come across as a bit gimmicky when it’s described. However, it’s very much not that! A few other things it’s...
It is with great pride that I offer my football team Sheffield United as an excellent example of customer delight who have provided a wonderfully personalised customer experience! As Sheffield United race towards promotion (again!!!!) it’s time to start thinking about next season and renewing season tickets. They’ve just sent out emails to their thousands of loyal customers...
A key ingredient of a great customer experience is taking your customer’s ‘pain’ away and ‘being easy to do business with’. Well, the RAC have now come up with something that definitely makes one ‘painful’ thing easier and that’s sitting by the side of the road in a broken down car! Their new RAC Advance...
Justin Beiber’s young fans learned about ‘real life’ last night as they were kept waiting for nearly 2 hours for him to come on stage at the O2 Arena! Cue ‘outraged fans’, particularly parents who were apparently given no information or updates about what was happening, and no apology when he did eventually make it onstage. The result...
Ever been frustrated, bored, irritated queuing for a ride in a theme park? Has that been exasperated by even more frustrated, bored irritated (and irritating?!) young ones? Well, your agonies could soon be over! Lo-Q, a Berkshire based business, have developed the technology to create an amusement park where no one stands in a queue! Although...
Copyright © . 
Entries RSS. Comments RSS
