customer delight Tag

07 Oct Andy’s 3D Thoughts 7th October

Customer Delight from Pret A Manger and Employee Delight from Martek Marine are just 2 of the 3D iDeas in this week's 3D Thoughts. There's also news of a Dramatically and Demonstrably Different approach to improving your customer experience when flying with Japan Airlines.    All you need to do...

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30 Sep Andy’s 3D Thoughts 30th September

When are you best 'creative'? When are your people? This week's 3D Thoughts highlight how we each have a 'best time' - are you maximising that? There's news of a Dramatically and Demonstrably Different approach to customer service from Her Royal Highness, The Queen and news that 'death...

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20 Sep Customer Delight From Her Majesty!

When 5 year old Australian Savannah Hunt and her mum toured Europe on holiday they were accompanied by Harriet, a toy monkey from her Adelaide kindergarten. Unfortunately, while on their trip they lost her! When Savannah's mum Katie discovered that Harriet was missing, it was too...

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12 Jun Utilising Technology For Great Customer Experiences – 5 Examples Of Businesses Doing It Right!

Creating a proactive customer-centric organisation, cross departmental collaboration and keeping up with evolving customer expectations are the key challenges that businesses today say they face when it comes to customer service. That's according to the recently published State of Customer Service 2020 report which has over 1500...

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20 May Andy’s 3D Thoughts 20th May

It's 'Good News' in this week's 3D iDeas with a couple of stories of entrepreneurs taking a Dramatically and Demonstrably Different approach to employee and customer delight. The news about Julian Richer donating his business to his employees has prompted some great lessons from this 3D entrepreneur; there's...

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18 Mar Andy’s 3D Thoughts 18th March

With all the terrible things going on around us in the world, this week's 3D iDeas aim to help lift you and hopefully make you smile. We've got 3 examples of people taking a Dramatically and Demonstrably Different approach to doing things that create lessons for us all,...

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