customer delight Tag

03 Sep 7 Lessons In Creating 3D Customer Experiences From 7 US Businesses

Well, we're back from the United States and we've had a wonderful time, but just to show that it wasn't all holidays, here are 7 lessons from some forward thinking businesses who are delivering Dramatically and Demonstrably Different customer experiences which are worth sharing. They're...

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13 Aug Andy’s 3D Thoughts 13th August

This week's 3D iDeas are 'special' as they feature a very special man with a very special business. We were very lucky to visit John's Crazy Socks in Huntington, New York last week, and it truly is a Dramatically and Demonstrably Different business. They Demonstrate all 7 Characteristics of...

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13 Aug John’s Crazy Socks – Making A Dramatic Difference By Being Dramatically Different!

John Lee Cronin is a truly inspirational entrepreneur. John, who has Down Syndrome, co-founded his business John's Crazy Socks with his father Mark and between them they have built a $multi million turnover business in less than 2 years by spreading happiness through socks! We had...

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12 Mar Andy’s 3D Thoughts 12th March

Some absolutely brilliant customer service from Tesla's Elon Musk is just one of this week's 3 iDeas!  That, and 2 others, are all aimed at helping you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. There's also news about the internet(!)...

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13 Nov Andy’s 3D Thoughts 13th November

It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...

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