Here they are! The last ones of January 2012! Just click on the icon below to hear this week’s 3 ideas in 3 minutes (ish)! Alternatively, you can listen via iTunes - 3 minutes straight to your iThingy! Andy”s 3D Thoughts 30/01/12 (mp3) Links: Apple’s Results Explained In ‘Pictures’! No Need To Tweet! Great Example Of Customer...
Webinar! Forget CRM – Think MCR! Maximise Your Customer Relationships!
Posted in: Speaking
Andy is delivering a webinar for Forward Ladies. Don’t worry, it’s not just for ‘forward’ ladies, or just for ladies for that matter! It’s for anyone serious about improving their customer service levels! It’s a stimulating hour aimed at helping you identify the key characteristics of businesses that deliver ‘remarkable’ customer experiences, establishing how you measure up, and...
Finnair Delights Their Delhi Bound Customers On India’s Republic Day!
Posted in: #4 It's All About The Experience!
A ‘Remarkable’ Example Of Customer Delight From Sainsbury’s!
Here’s a great example of customer delight from Sainsburys! When 3 year old Lily Robinson (sorry,3 and a half year old Lily Robinson!) wrote to Sainsburys to ask them why tiger bread isn’t called giraffe bread which she thinks it should be because it looks more like a giraffe, she got a personalised response from...
Exclusive!: A Remarkable Interview With Santa’s Elves!
Posted in: #1 Get That Vision Thing!, #2 KeeP In Control!, #3 Establish A Dramatic Difference!, #4 It's All About The Experience!, #5 Dialogue, #6 UBER Culture, #7 Keep Working ON!
You may remember last year that we got an exclusive interview with Santa Claus when he explained his approach to creating Customer Delight (Watch it here if you missed it!). Well, this year, we’ve managed to have a word with some of his team! Does he ‘practise what he preaches?’ Is he a good role...
We Made The Top 10!!!
Posted in: #4 It's All About The Experience!
The Businesszone website has published it’s most popular blogs of 2011 and the great news is that we’re in at number 6! What Exactly Is Customer Delight – The 6 Ingredients! was an article I did for them earlier this year. If you haven’t seen it, you can do so here, and it’s also available as a downloadable paper...
3 More Of ‘The 12 Ways Of Difference’!
Posted in: #1 Get That Vision Thing!, #2 KeeP In Control!, #3 Establish A Dramatic Difference!, #4 It's All About The Experience!, #5 Dialogue, #6 UBER Culture, #7 Keep Working ON!
Here are 3 more Dramatically and Demonstrably Different businesses for you to see as part of our ‘festive’ 12 Ways Of Difference! We showed you the the first 3 earlier this week (you can see them here if you missed them!) and there are another 6 to come before Christmas! These are ‘real examples’ that highlight The 7...
Introducing… The 12 Ways Of Difference!
Posted in: General
Having identified the 7 Ingredients Of Dramatically and Demonstrably Different Businesses (You can download the FREE whitepaper here!), we’ve identified 12 local examples of 3D – that means businesses that are actually doing this stuff! We know that there are lots more and will be looking for them in 2012 (we’ll also be asking you...
Customer Service Online Or Offline? It’s All The Same To Me!
Posted in: General
Customer service works offline AND online! There’s more evidence that customers want the same stuff when it comes to customer service regardless of where or how they buy! A recent survey highlighted here shows that in terms of support, online customers want: The ability to track shipments with a computer or mobile device Online customer...
Customer Service Is At An All Time Low!
Posted in: General
Customer service is at an all time low! That’s according to a new report from Henley Business School. Apparently 75% of customers believe that customer service levels are the worst they have ever been and over half of us have complained as a result. The report also says that two-thirds of customers believe retailers, leisure...
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About Me
Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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