Customer Care Tag

31 Mar Andy’s 3D Thoughts 31st March

Hello There! Here are this week's 3D Thoughts! They're a bit Different this week. Rather than your usual 3 iDeas you've got an insight into 10 'D's Of Different Customers so you could argue you've got 10 iDeas for the price of 3! As ever, we kept it to around...

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28 Mar Are Your Customers Disinterested, Detached, Dormant Or Delighted?

The fight for customers is a tough one! Overcrowded markets, greater transparency, ever increasing customer expectations, reduced loyalty and greater promiscuity means it’s getting more difficult to find, attract and keep customers! Many businesses have a very focused approach to identifying and targeting the customers...

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28 Dec Customer Service, Customer Experience and Customer Expectations – 25 Statistics To Help You Reflect, Review and Refocus In 2013!

We’re in an incredibly fast paced ever changing world! Customer expectations are ever demanding and ever increasing, customer choice is expanding and the world is becoming ever more transparent. It means that we’re all busy trying to anticipate and deal with these incessant changes and...

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22 Sep Thanks For Calling!

I often say you can judge an organisation's attitude to customers by looking at 'how easy it is to buy from'. What I mean by that is, is it 'user friendly'? I encourage people to eliminate things in their business that send off 'negative' vibes...

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28 Aug The Institute of Sales and Marketing Management, Bristol: ‘How to Create ‘Devoted’ Customers’

Andy has been asked to present an evening seminar on creating real competitive advantage by creating not satisfied, or even delighted customers, but 'devoted' customers. Practical tools and techniques on creating consistently great customer experiences and maxisiming relationships with new and existing customers.  For more details, click here....

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