We’re in an incredibly fast paced ever changing world! Customer expectations are ever demanding and ever increasing, customer choice is expanding and the world is becoming ever more transparent. It means that we’re all busy trying to anticipate and deal with these incessant changes and we’re constantly ‘on the go’! Our research suggests that successful...
Here they are – this week’s 3D Thoughts! Just click on the icon below and get listening! And don’t forget, you can subscribe via iTunes so you never miss a 3D iDea again! listen to ‘Andy’s 3D Thoughts 08/05/12’ on Audioboo Links: Customer Service Via Social Media? It’s The Future! Radio 2DAY Think You’re A...
Customer service is at an all time low! That’s according to a new report from Henley Business School. Apparently 75% of customers believe that customer service levels are the worst they have ever been and over half of us have complained as a result. The report also says that two-thirds of customers believe retailers, leisure...
I often say you can judge an organisation’s attitude to customers by looking at ‘how easy it is to buy from’. What I mean by that is, is it ‘user friendly’? I encourage people to eliminate things in their business that send off ‘negative’ vibes to customers. You know, things like ’Parking For Directors Only’ signs...
Andy has been asked to present an evening seminar on creating real competitive advantage by creating not satisfied, or even delighted customers, but ‘devoted’ customers. Practical tools and techniques on creating consistently great customer experiences and maxisiming relationships with new and existing customers. For more details, click here. Bookmarks:
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