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What a great night at the Megacentre in Sheffield yesterday! Thanks to all those who participated. Here are the slides from my presentation on Leadership. You may also be interested in Bookmarks:

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A ‘Christmas Special’ Speed Pitching event at Crystal in Sheffield. Bookmarks:

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Andy will be speaking at the ISMM Regional Seminar at Old Trafford cricket Ground, Manchester. He’s replacing Nigel Risner who is unavaialble. Bookmarks:

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A two hour seminar at Sheffield’s Megacentre on improving your leadership skills. Bookmarks:

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Do you have a customer complaints procedure? Many businesses do. A complaint comes in and the ‘official’ procedure kicks in….meetings, audits, reports to senior managers, non compliance reports, internal investigations, reviews, debriefs, corrective actions, key performance indicators updated. Of course, it’s all important stuff. What happens when a customer ‘praise’ comes in? Is it met...

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Andy has been asked to fill in at the Institute Of Sales And Marketing Management Regional meeting in Manchester on November 22nd. The event takes place at Old Trafford cricket ground and starts at 7.00pm. He Bookmarks:

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What a great day at the Venuemasters 2008 Annual Conference in Birmingham yesterday. There was a real buzz at the event – thanks to all those who sat in on my presentation on ‘Creating Devoted Customers’ . Here are the slides. Feel free to download, distribute and more importantly, use them! You might also be...

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It was great to meet all the members of the Academy For Chief Executives Group 18 in Bolton this morning – a really good bunch of forward thinking business leaders. Thanks for all your contributions and ideas. Here are the slides from my presentation – feel free to download them and use them. For those...

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Wonder why it’s difficult to get your message through to new (and existing) customers? Well for a start you’re up against over a billion text messages sent in the UK every week! That’s 4,000 every second! According to the Mobile Data Association figures are up 25% on last year and there are are now as...

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