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Rocking in Rotherham!

Jan 31st, 2008 1 Comment
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Thanks to everyone who came along to the Business Bookmarks:

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Don’t Provide A Staple Diet

Jan 28th, 2008 Leave a comment
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Is it me, but why do hotel receptionists seem to make such a big deal of stapling your credit card receipt with your bill? It’s often ‘sold’ to you as if it’s a real ‘added value’ service! I’m all for politeness and making my day easier, but don’t go over the top – it’s not...

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Politician Tells The Truth Shock!

Jan 28th, 2008 Leave a comment
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It’s refreshing at a time when UK politicians don’t have a clue about where their funding is coming from (incidentally, don’t know about you but I have a very good idea where my revenue comes from – who’s paid me, and who owes me -it’s not difficult – Sage is a wonderful thing!), that Bookmarks:

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What’s Your ‘Plebble Rating’?

Jan 24th, 2008 Leave a comment
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Plebble is a new website that allows you to rate your level of satisfaction for a business you’ve just used (or haven’t!). It compiles data from customers – good and bad – and produces league tables too. It’s more evidence of the powerful Bookmarks:

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Helping The Fastest 50

Jan 24th, 2008 Leave a comment
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Andy has been asked to work on the Fastest 50 Business Improvement programme in the North East. The programme which starts in February is aimed at accelerating the growth of aspiring businesses in the Wear Valley and Teesdale area. For more information and to sign up, visit the Fastest 50 website. Bookmarks:

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Get Ready For ‘The Expectation Economy’

Jan 21st, 2008 Leave a comment
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Increasing indifference and perpetual irritation of brands that don’t perform is the lastest forecast from Trendwatching.com In their latest report, ‘The Expectation Economy’, they suggest: - Your competition could be anyone - Customer expectations are increasingly being set outside your industry - Just copying competitors is a race to the bottom It’s well worth a...

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How To Reinforce Your ‘Personality’ When You’re Out Of The Office

Jan 21st, 2008 Leave a comment
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Send an email to a lot of businesses and you get the standard ‘out of office’ reply. OK, that’s pretty good Bookmarks:

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Keeping Your Ear To The Ground

Jan 16th, 2008 Leave a comment
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Chat Bookmarks:

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2008 Service Excellence Conference, Leeds

Jan 10th, 2008 Leave a comment
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A thought provoking day on Customer Service Excellence at The Royal Armouries, Leeds. As well as Andy, speakers include James Timpson , MD of Timpsons Shoes, Julian Stainton, Chief Executive of the Western Provident Association and Jane Hanson, Head Of HR at First Direct. Cost is Bookmarks:

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Andy To Speak At 2008 Service Excellence Conference

Jan 10th, 2008 Leave a comment
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Andy has been asked to speak at the 2008 Service Excellence Conference at the Royal Armouries, Leeds in March. The all day event has an impressive line up of speakers on Customer Service, including James Timpson, Managing Director Bookmarks:

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