Thanks to everyone who came along to the Business Bookmarks:
Is it me, but why do hotel receptionists seem to make such a big deal of stapling your credit card receipt with your bill? It’s often ‘sold’ to you as if it’s a real ‘added value’ service! I’m all for politeness and making my day easier, but don’t go over the top – it’s not...
It’s refreshing at a time when UK politicians don’t have a clue about where their funding is coming from (incidentally, don’t know about you but I have a very good idea where my revenue comes from – who’s paid me, and who owes me -it’s not difficult – Sage is a wonderful thing!), that Bookmarks:
Plebble is a new website that allows you to rate your level of satisfaction for a business you’ve just used (or haven’t!). It compiles data from customers – good and bad – and produces league tables too. It’s more evidence of the powerful Bookmarks:
Andy has been asked to work on the Fastest 50 Business Improvement programme in the North East. The programme which starts in February is aimed at accelerating the growth of aspiring businesses in the Wear Valley and Teesdale area. For more information and to sign up, visit the Fastest 50 website. Bookmarks:
Increasing indifference and perpetual irritation of brands that don’t perform is the lastest forecast from Trendwatching.com In their latest report, ‘The Expectation Economy’, they suggest: - Your competition could be anyone - Customer expectations are increasingly being set outside your industry - Just copying competitors is a race to the bottom It’s well worth a...
Send an email to a lot of businesses and you get the standard ‘out of office’ reply. OK, that’s pretty good Bookmarks:
A thought provoking day on Customer Service Excellence at The Royal Armouries, Leeds. As well as Andy, speakers include James Timpson , MD of Timpsons Shoes, Julian Stainton, Chief Executive of the Western Provident Association and Jane Hanson, Head Of HR at First Direct. Cost is Bookmarks:
Andy has been asked to speak at the 2008 Service Excellence Conference at the Royal Armouries, Leeds in March. The all day event has an impressive line up of speakers on Customer Service, including James Timpson, Managing Director Bookmarks: