Only 27% of UK customers would switch utilities, telephone or household services supplier if offered cash or other financial incentives. That’s according to a new report from KPMG. So, while clearly some customers will also go for the cheapest deal, the vast majority would much prefer to stay with their existing supplier. 18% said that they would rather have...
Dzien Dobry! Really enjoyed presenting ‘Think In 3D’ at the Kongres Sprzedaz conference in Warsaw this morning. It was great to meet so many nice people, and particularly to hear so many good contributions to the session! Thanks for coming along and thanks for your contributions and feedback. I hope that you are now busy ‘Thinking in...
Customer Delight is all about surprising your customers with the level of service you provide (in a positive way of course!). Often it’s the little ‘personal’ things that do it and here’s a great example! We walked in to our office this morning and there on our desks were some chocolates and sweets along with...
It was a pleasure to facilitate a really stimulating session at The Entrepreneurs Forum Exchange this morning on INNOVATION! There were some great insights into real entrepreneurs making it happen and thanks to all those who attended and particularly those who contributed some really thought provoking stuff! As promised, here are the slides from the session...
Having good working relationships is the most fulfilling part of a job! That’s according to a new report into UK workplaces. Apparently 42% of workers feel that positive relationships helped them feel good at work! The survey by support charity Samaritans and Simplyhealth revealed that the key factors for success in this area were: Positive relationships...
A ‘Dramatic Difference‘ is an “unmatchable ‘bundle’ of products, services, skills, methods and practices that differentiate a business from its competitors”. It’s a combination of things that competitors aren’t doing – even better it’s things that competitors can’t do! 3D Businesses establish a Dramatic Difference and then work hard at Demonstrating it....
In today’s fast moving business world, a key factor for success in growing businesses is the ability of its leaders to think and work strategically and manage to keep their fingers on the pulse at the same time. It’s a tricky balance and unfortunately many struggle to get the balance. The result? It ranges from...
When US Major Shawn Fulker who is stationed in Afghanistan, wanted to send his wife Josephine and their 5-year-old son Ethan, a pizza and gift card for her birthday he emailed their favourite pizza place the Mellow Mushroom Pizza Bakery in Florida. He asked if they could deliver the pizza to their home in Jacksonville, and said that he would pay with...
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