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	<title>Compete Or Get Beat With Andy Hanselman</title>
	<link>http://www.andyhanselman.com</link>
	<description>Rants, raves and ideas to help your business compete, not get beat!</description>
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		<title>I&#8217;m ExciTED!!!!</title>
		<description><![CDATA[Really excited to be speaking to more than 400 people at TEDx Sheffield this afternoon, and am using this as an excuse (not that I need one!) to highlight some of the great stuff on the TED website, and in particular the first TED video I ever saw. It&#8217;s Seth Godin talking about &#8216;standing out&#8217;, [...]]]></description>
		<link>http://www.andyhanselman.com/2010/09/09/im-excited/</link>
			</item>
	<item>
		<title>Yo! That&#8217;s A Nice Way To &#8216;Delight&#8217; A Customer!</title>
		<description><![CDATA[It was Jill&#8217;s birthday yesterday and she got a nice email from our local Yo! Sushi that said:
Hey Jill!
We hope we are the first to say &#8216;Happy Birthday to you&#8217; today and unlike all of your Facebook friends, we actually did remember!
To celebrate, we are giving you 1/3 off your birthday meal at YO! Sushi, but hopefully [...]]]></description>
		<link>http://www.andyhanselman.com/2010/09/07/yo-thats-a-nice-way-to-delight-a-customer/</link>
			</item>
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		<title>3D Thoughts 6th September</title>
		<description><![CDATA[ Back from my holidays, ready and raring to go! Here are this week&#8217;s 3D Thoughts to get your week off to a great start! Remember, it&#8217;s 3 ideas in less than 3 minutes &#8211; no need to download anything, just click below and&#8230;&#8230;. listen!

 Netflix Article            Netflix Slideshare Presentation       Lord Kirkham Interview 
Previous 3D Thoughts
Bookmarks:
]]></description>
		<link>http://www.andyhanselman.com/2010/09/06/3d-thoughts-6th-september/</link>
			</item>
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		<title>Stirring Things With The Customer!</title>
		<description><![CDATA[Just travelling down on East Coast Trains to London and have just heard the following announcement over the PA system:
&#8220;Public service announcement: This is the buffett car here &#8211; To the passenger who left their hot chocolate on the counter, please come back to collect it. All you have to do is stir it &#8211; [...]]]></description>
		<link>http://www.andyhanselman.com/2010/09/03/stirring-things-with-the-customer/</link>
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		<title>The Real Cost Of Meetings!</title>
		<description><![CDATA[Just back from my holidays and ready and raring to go! Having &#8217;time off&#8217;  does get you reflecting on the &#8216;value of time&#8217; (well, it does me anyway!) and particularly the time I see people spending in meetings&#8217;.
Of course, there&#8217;s nothing wrong with meetings per se, but this &#8216;gadget&#8217; (kindly pointed out to me by Eammon Hunt [...]]]></description>
		<link>http://www.andyhanselman.com/2010/09/02/the-real-cost-of-meetings/</link>
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		<title>Customer Delight By The Beach!</title>
		<description><![CDATA[We had a fabulous meal at one of our favourite holiday spots yesterday &#8211; no don&#8217;t worry, I&#8217;m not going all Judith Chalmers on you! The restaurant at Ingrina Beach on the Portuguese Algarve is a wonderful spot.
After a wonderful lunch by the beach, we came to pay the bill. I went up to the bar [...]]]></description>
		<link>http://www.andyhanselman.com/2010/08/24/customer-delight-by-the-beach/</link>
			</item>
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		<title>3D Thoughts 23rd August</title>
		<description><![CDATA[Welcome to this week&#8217;s 3D Thoughts: 3 ideas to help you be Dramatically and Demonstrably Different in less than 3 minutes:
Simply click below to get started, (and click here if you want to hear any of the previous episodes):

Lucy&#8217;s Correspondence      Dealing With Disappointment   Seth Godin on Social Networking    Seth&#8217;s Blog
Bookmarks:
]]></description>
		<link>http://www.andyhanselman.com/2010/08/23/3d-thoughts-23rd-august/</link>
			</item>
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		<title>Are You &#8216;Plugged In&#8217; To Your Customers?</title>
		<description><![CDATA[Apparently we&#8217;re spending almost half of our waking hours &#8216;plugged in&#8217; to our  TVs, radios, telephones and the internet! A new report from Ofcom highlights that on average, people in the UK spend 45% of their time &#8216;tuned in&#8217;!
On reflection, I don&#8217;t think that those figures are that surprising (hey, I&#8217;m on holiday, and I&#8217;m still [...]]]></description>
		<link>http://www.andyhanselman.com/2010/08/19/are-you-plugged-in-to-your-customers/</link>
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	<item>
		<title>That&#8217;s iProgress!</title>
		<description><![CDATA[How much would an iPod have cost in 1976? According to a little snippet I read in the great Wired magazine it would have been $1 Billion! That&#8217;s because of the cost of transistors back then! It would also be the size of a building, so not too handy when you&#8217;re out jogging!
So what? Well, I think [...]]]></description>
		<link>http://www.andyhanselman.com/2010/08/17/thats-iprogress/</link>
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		<title>Your 3D Thoughts For 16th August &#8211; No Complaints Please!</title>
		<description><![CDATA[Here&#8217;s this week&#8217;s 3D Thoughts in 3 minutes! Enjoy:

Click below on the links:
Institute Of Customer Service report           ABTA customer complaints      Previous 3D Thoughts
Hear how Asda handled this complaint:

Bookmarks:
]]></description>
		<link>http://www.andyhanselman.com/2010/08/16/your-3d-thoughts-for-16th-august-no-complaints-please/</link>
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