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	<title>Compete Or Get Beat With Andy Hanselman</title>
	<link>http://www.andyhanselman.com</link>
	<description>Rants, raves, insights and ideas to seriously improve your sales, marketing and customer care. Andy Hanselman&#039;s  thought provoking and stimulating take on today&#039;s ever increasingly competitive world will help you create and sustain real competitive advantage. Not a list of do&#039;s or don&#039;ts or &#039;magical&#039; answers to business success (are there any really?), but practical insights, tools and templates to help you compete, not get beat!</description>
	<lastBuildDate>Thu, 11 Mar 2010 07:30:52 +0000</lastBuildDate>
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		<title>&#8216;The Social Contract&#8217; &#8211; A Great Free ebook!</title>
		<description><![CDATA[Came across a great ebook today from The Social Customer. It&#8217;s called &#8216;The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship&#8217;. There&#8217;s some brilliant stuff from some of the leading lights in the social media world, including &#8216;experts&#8217; and practitioners &#8211; people who are &#8216;making it happen&#8217;.
It&#8217;s free, but you [...]]]></description>
		<link>http://www.andyhanselman.com/2010/03/11/the-social-contract-a-great-free-ebook/</link>
			</item>
	<item>
		<title>Mon Dieu! It&#8217;s The Line To the Lord!</title>
		<description><![CDATA[Customer friendly organisations are &#8216;easy to do business with&#8217;. Even his Holiness &#8216;On High&#8217; has apparently taken this message on board!  Just when you thought that call centres had taken over every part of our world, they&#8217;ve &#8216;moved upstairs&#8217;!
News comes of The Line To the Lord where you can confess your sins &#8216;virtually&#8217;! Callers are advised &#8220;For advice [...]]]></description>
		<link>http://www.andyhanselman.com/2010/03/09/mon-dieu-its-the-line-to-the-lord/</link>
			</item>
	<item>
		<title>Zappos Offer Employees A Bonus &#8216;To Quit&#8217;!</title>
		<description><![CDATA[Just finished reading Seth Godin&#8217;s latest book &#8216;Lynchpin&#8217;  (well, well worth a read as ever!). He highlighted a great example of a business that works extremely hard to get  (and retain) the right people that have bought in to their vision and their &#8216;way of doing things&#8217; (culture).
Zappos, the incredibly successful e-tailer which has a [...]]]></description>
		<link>http://www.andyhanselman.com/2010/03/08/zappos-offer-employees-a-bonus-to-quit/</link>
			</item>
	<item>
		<title>Dramatically Different Oranges!</title>
		<description><![CDATA[So many people say to me that it&#8217;s difficult to be &#8216;Dramatically Different&#8217; in their sector, and I agree it&#8217;s not always easy.
In fact, if it was, then everyone would be doing it and you&#8217;d be back to &#8217;square one&#8217;!
Anyway, just to show you that there are lots of ways of &#8216;3D&#8217; thinking, and the [...]]]></description>
		<link>http://www.andyhanselman.com/2010/03/05/dramatically-different-oranges/</link>
			</item>
	<item>
		<title>JFK &#8211; &#8216;Jobs For Kids&#8217;?</title>
		<description><![CDATA[JFK Airport Traffic Control have obviously taken on board the example set by Thomson Air in getting kids to do adults&#8217; jobs I mentioned last week! Although they do seem to have created a little more controversy!
Here&#8217;s the audio of a young chap doing a bit of &#8216;Air Traffic Controlling&#8217; when he went into work [...]]]></description>
		<link>http://www.andyhanselman.com/2010/03/04/jfk-jobs-for-kids/</link>
			</item>
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		<title>O Yes! Customer Delight From O2!</title>
		<description><![CDATA[I called O2 business yesterday looking for some information about our mobile phone account. The guy who I dealt with was &#8216;exceptional&#8217; (wish I &#8216;d got his name actually). He sorted things out and did it with &#8216;personality&#8217; and demonstrated an interest in me. I know, you could argue, so what, that&#8217;s his job! I [...]]]></description>
		<link>http://www.andyhanselman.com/2010/03/03/o-yes-customer-delight-from-o2/</link>
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	<item>
		<title>Bank On Banksy!</title>
		<description><![CDATA[Some simple marketing lessons for businesses from the graffiti artist Banksy]]></description>
		<link>http://www.andyhanselman.com/2010/03/01/bank-on-banksy/</link>
			</item>
	<item>
		<title>MD For A Day!</title>
		<description><![CDATA[Looking to generate ideas and get a different perspective on your business? Here&#8217;s a simple, little  &#8216;technique&#8217; I like to put forward in my speaking and workshops on leadership and &#8217;maximising people performance&#8217;.
It&#8217;s called &#8217;MD For A Day&#8217;!
Basically, it&#8217;s a quick and easy process of asking a question like this to your people:
&#8216;If you were MD for a day here, [...]]]></description>
		<link>http://www.andyhanselman.com/2010/02/26/md-for-a-day/</link>
			</item>
	<item>
		<title>Conjoined Creatives? Now, That IS &#8216;Dramatically Different&#8217;!</title>
		<description><![CDATA[&#8220;Once in a lifetime offer! Two young creatives, conjoined in body and soul are selling their wares for one lucky creative director. It could be you. Treat yourself to these little gems and see your business flourish.&#8221;

Being &#8216;Dramatically Different&#8217; isn&#8217;t just limited to businesses as a way of standing out &#8211; it works for individuals [...]]]></description>
		<link>http://www.andyhanselman.com/2010/02/25/conjoined-creatives-now-that-is-dramatically-different/</link>
			</item>
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		<title>Dramatic Difference? It&#8217;s Child&#8217;s Play!</title>
		<description><![CDATA[A great example of Thomson Airlines differentiating themselves with a great 'flight safety video']]></description>
		<link>http://www.andyhanselman.com/2010/02/23/dramatic-difference-its-childs-play/</link>
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