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		<title>Given Bad Customer Service? We Know &#8211; We Heard It On The Gripevine!</title>
		<description><![CDATA[There now really is no &#8216;hiding place&#8217; if you deliver bad customer service! That&#8217;s because there&#8217;s a new website specifically for customers to air their &#8216;gripes&#8217; about businesses and invite others to do the same! And it&#8217;s got a very high profile advocate &#8211; Dave Caroll.
He&#8217;s the guy who sang &#8216;United Breaks Guitars&#8217; &#8211; the  YouTube [...]]]></description>
		<link>http://www.andyhanselman.com/2012/02/03/given-bad-customer-service-we-know-we-heard-it-on-the-gripevine/</link>
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		<title>A &#8216;Magna&#8217;ificent Morning At Magna!</title>
		<description><![CDATA[It was great to see everyone at Magna this morning! I know everything seemed to go &#8216;downhill&#8217; first thing, although everyone seemed to enjoy it. Hope you didn&#8217;t &#8216;slide&#8217; too far downwards in the afternoon!
Here are the slides from my ‘Leading The Way’ presentation – feel free to download them. They are in pdf form – if [...]]]></description>
		<link>http://www.andyhanselman.com/2012/02/01/a-magnaificent-morning-at-magna/</link>
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		<title>A Dramatically And Demonstrably Different Automated Customer Service!</title>
		<description><![CDATA[One of the biggest customer service frustrations is automated phone systems. Let&#8217;s be honest, very few of us enjoy dealing with them&#8230; press 1 for this&#8230; press 2 for that&#8230;.la la la&#8230;.. your call is important to us (honest!)&#8230;.. In fact, it is often highlighted (by me and others!) as the most frustrating thing!
Well, here&#8217;s a great story [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/31/a-dramatically-and-demonstrably-different-automated-customer-service/</link>
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		<title>Andy&#8217;s 3D Thoughts 30th January</title>
		<description><![CDATA[Here they are! The last ones of January 2012! Just click on the icon below to hear this week&#8217;s 3 ideas in 3 minutes (ish)! Alternatively, you can listen via iTunes - 3 minutes straight to your iThingy!
Andy&#8221;s 3D Thoughts 30/01/12 (mp3)
Links:
Apple&#8217;s Results Explained In &#8216;Pictures&#8217;!
No Need To Tweet!
Great Example Of Customer Delight From Sainsbury&#8217;s!
&#8216;The 6 Ingredients [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/30/andys-3d-thoughts-30th-january/</link>
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		<title>Finnair Delights Their Delhi Bound Customers On India&#8217;s Republic Day!</title>
		<description><![CDATA[It&#8217;s Republic Day in India today! &#8220;Khuśa gaṇatantra divasa!&#8221; (Hope I got that right!)
Here&#8217;s how Finnair &#8216;delighted&#8217; their Delhi bound customers this morning:

Would hate to think what they&#8217;d do if they flew to Sheffield Doncaster airport on Yorkshire Day!
Bookmarks:
]]></description>
		<link>http://www.andyhanselman.com/2012/01/26/finnair-delights-their-delhi-bound-customers-on-indias-republic-day/</link>
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		<title>A &#8216;Remarkable&#8217; Example Of Customer Delight From Sainsbury&#8217;s!</title>
		<description><![CDATA[Here&#8217;s a great example of customer delight from Sainsburys!
When 3 year old Lily Robinson (sorry,3 and a half year old Lily Robinson!) wrote to Sainsburys to ask them why tiger bread isn&#8217;t called giraffe bread which she thinks it should be because it looks more like a giraffe, she got a personalised response from customer [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/25/a-remarkable-example-of-customer-delight-from-sainsburys/</link>
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		<title>Creating Better Customer Experiences? BA Has An &#8216;App For That!</title>
		<description><![CDATA[British Airways are creating better customer experiences by using iPads! Rather than use scrolls of papers with all the personal information about their customers, their cabin crew now have an &#8216;app which uploads up to the minute.information about their customers that allows them to create &#8216;personalised&#8217; customer experiences.
They experimented with it last year, and apparently, it&#8217;s been [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/24/creating-better-customer-experiences-ba-has-an-app-for-that/</link>
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		<title>&#8216;No Need To Tweet&#8217; Says Twitter Founder!</title>
		<description><![CDATA[

You don&#8217;t have to &#8216;Tweet&#8217; to make the most of Twitter! That&#8217;s according to its founder Jack Dorsey. He says that it&#8217;s more than a social network!
Speaking at a conference in Germany, he described Twitter as a personal news service and said you you don&#8217;t have to Tweet to get the best from it!
“Social is just one [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/23/no-need-to-tweet-says-twitter-founder/</link>
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		<title>Andy&#8217;s 3D Thoughts 23rd January</title>
		<description><![CDATA[Kung Hei Fat Choy! Here are your first 3D Thoughts of the Chinese New Year! Simply click on the icon below to get your 3 ideas in just 3 minutes&#8230;
Andy&#8221;s 3D Thoughts 23/01/12 (mp3)
Links:
Quiet &#8211; The Power Of Introverts!
Workplace malaise costing £93 Billion!
Sales Prevention Officers still the main cause of poor customer service!
Don&#8217;t forget, you can [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/23/andys-3d-thoughts-23rd-january/</link>
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		<title>Sales Prevention Officers Still The Main Cause Of Poor Customer Service!</title>
		<description><![CDATA[66% of UK homeowners believe customer service has either stayed the same or deteriorated over the past three years.
That&#8217;s according to a new survey from Cognito which suggests that only 3% of UK consumers believed that customer service had improved a lot over the last 3 years, and 22% believed customer service had improved a [...]]]></description>
		<link>http://www.andyhanselman.com/2012/01/20/sales-prevention-officers-still-the-main-cause-of-poor-customer-service/</link>
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