Compete Or Get Beat With Andy Hanselman http://www.andyhanselman.com Rants, raves, insights and ideas to seriously improve your sales, marketing and customer care. Andy Hanselman's thought provoking and stimulating take on today's ever increasingly competitive world will help you create and sustain real competitive advantage. Not a list of do's or don'ts or 'magical' answers to business success (are there any really?), but practical insights, tools and templates to help you compete, not get beat! Thu, 02 Sep 2010 09:49:00 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Rants, raves, insights and ideas to seriously improve your sales, marketing and customer care. Andy Hanselman\'s thought provoking and stimulating take on today\'s ever increasingly competitive world will help you create and sustain real competitive advantage. Not a list of do\'s or don\'ts or \'magical\' answers to business success (are there any really?), but practical insights, tools and templates to help you compete, not get beat! Rants, raves, insights and ideas to seriously improve your sales, marketing and customer care. Andy Hanselman\'s thought provoking and stimulating take on today\'s ever increasingly competitive world will help you create and sustain real competitive advantage. Not a list of do\'s or don\'ts or \'magical\' answers to business success (are there any really?), but practical insights, tools and templates to help you compete, not get beat! Andy Hanselman http://www.andyhanselman.com/wp-content/uploads/2009/12/andyhanselmanpodcast.jpgCompete Or Get Beat With Andy Hanselmanhttp://www.andyhanselman.com sales, marketing, customer, customer care, competitive advantage, leadership, motivation, CRM no Andy Hanselman andy@competeorgetbeat.com Latest Podcast! It’s Short and Sweet! http://www.andyhanselman.com/2010/06/07/latest-podcast-its-short-and-sweet/ http://www.andyhanselman.com/2010/06/07/latest-podcast-its-short-and-sweet/#comments Mon, 07 Jun 2010 16:19:36 +0000 Andy http://www.andyhanselman.com/?p=2048 Here’s the latest Podcast! It’s a short and sweet one and lasts less than 15 minutes! It might be short, but there’s some great stuff on there I promise! 

Podcast #6 contains:

  • Organisational Stupidities! – Daft things that exist in your business that are ‘holding you back’. find them, and eliminate them – fast!
  • Rework! - A brief review of a great book
  • Websites Worth Wandering On To! – 3 websites I like!
  • Get back To the Future - A simple process for  business improvement that anyone can use

You can listen to it here: 

You can also download it to your ipod by clicking here or on the itunes icon at the top of the website

Related links for this podcast:

Rework! – Buy it here from Amazon

Websites Worth Wandering On To…

Customer Collective and sister site The Social Customer

Smarta

Management Issues

Keep your eyes (and ears!) open for our next podcasts – we’ve got some great interviews lined up – watch (and listen to!) this space!

Better still, subscribe at iTunes or subscribe to the podcast RSS here so you never miss another!

]]> http://www.andyhanselman.com/2010/06/07/latest-podcast-its-short-and-sweet/feed/ 0 Here’s the latest Podcast! It’s a short and sweet one and lasts less than 15 minutes! It might be short, but there’s some great stuff on there I promise!  Podcast #6 contains: Organisational Stupidities! – Daft things that exist in your business that are ‘holding you back’. find them, and eliminate them – fast! Rework! - A brief review of a great book Websites Worth Wandering On To! – 3 websites I like! Get back To the Future - A simple process for  business improvement that anyone can use You can listen to it here:  You can also download it to your ipod by clicking here or on the itunes icon at the top of the website Related links for this podcast: Rework! – Buy it here from Amazon Websites Worth Wandering On To… Customer Collective and sister site The Social Customer Smarta Management Issues Keep your eyes (and ears!) open for our next podcasts – we’ve got some great interviews lined up – watch (and listen to!) this space! Better still, subscribe at iTunes or subscribe to the podcast RSS here so you never miss another! Bookmarks: Here’s the latest Podcast! It’s a short and sweet one and lasts less than 15 minutes! It might be short, but there’s some great stuff on there I promise!  Podcast #6 contains: Organisational Stupidities! – Daft things that exist in your [...] Podcast 5: Creating A Customer Culture – An Interview With Paul Meehan, Director Of Customer Experience At Axa Insurance http://www.andyhanselman.com/2010/05/12/podcast-5-creating-a-customer-culture-an-interview-with-paul-meehan-director-of-customer-experience-at-axa-insurance/ http://www.andyhanselman.com/2010/05/12/podcast-5-creating-a-customer-culture-an-interview-with-paul-meehan-director-of-customer-experience-at-axa-insurance/#comments Wed, 12 May 2010 18:51:58 +0000 Andy http://www.andyhanselman.com/?p=1978 You’ll love this one! It’s an interview with friend and client, Paul Meehan, Director Of Customer Experience at Axa Insurance.

Paul has an amazing amount of experience in building and selling a very successful insurance broking business and then moving to the huge organisation that is Axa Insurance.

You’ll hear Paul’s insightful ideas, views and practical experiences about creating excellent customer experiences that are relevant whether you are the CEO of a large multi-national, an entrepreneur looking to grow and develop a business, or a team leader responsible for the customer experience in your organisation. 

Podcast #5contains:

  • Creating a customer focussed culture – Steps to help you develop a real customer focus in your business.
  • The role of the leader – Paul’s practical ideas to help make things work
  • Involve and engage your people – How to ‘tap in’ to the knowledge and experience of your ‘front line’ staff
  • Plus other practical stuff to stimulate thoughts and actions  

You can listen to it here: 

You can also download it to your ipod by clicking here or on the itunes icon at the top of the website

Related links for this podcast:

The books Paul recommends in the interview:

Who Says Elephants can’t Dance? How I turned around IBM – Louis Gerstner

Books by Jack Welsh

Thinking in 3D by Andy Hanselman ( I know Paul’s read that one too!) 

Remember, you can subscribe all future Compete Or Get Beat podcasts on iTunes - simply click here to do that

And finally, don’t forget to if you do go to iTunes, please leave them a rating and a comment on what you thought!

]]> http://www.andyhanselman.com/2010/05/12/podcast-5-creating-a-customer-culture-an-interview-with-paul-meehan-director-of-customer-experience-at-axa-insurance/feed/ 0 You’ll love this one! It’s an interview with friend and client, Paul Meehan, Director Of Customer Experience at Axa Insurance. Paul has an amazing amount of experience in building and selling a very successful insurance broking business and then moving to the huge organisation that is Axa Insurance. You’ll hear Paul’s insightful ideas, views and practical experiences about creating excellent customer experiences that are relevant whether you are the CEO of a large multi-national, an entrepreneur looking to grow and develop a business, or a team leader responsible for the customer experience in your organisation.  Podcast #5contains: Creating a customer focussed culture – Steps to help you develop a real customer focus in your business. The role of the leader – Paul’s practical ideas to help make things work Involve and engage your people – How to ‘tap in’ to the knowledge and experience of your ‘front line’ staff Plus other practical stuff to stimulate thoughts and actions   You can listen to it here:  You can also download it to your ipod by clicking here or on the itunes icon at the top of the website Related links for this podcast: The books Paul recommends in the interview: Who Says Elephants can’t Dance? How I turned around IBM – Louis Gerstner Books by Jack Welsh Thinking in 3D by Andy Hanselman ( I know Paul’s read that one too!)  Remember, you can subscribe all future Compete Or Get Beat podcasts on iTunes - simply click here to do that And finally, don’t forget to if you do go to iTunes, please leave them a rating and a comment on what you thought! Bookmarks: You’ll love this one! It’s an interview with friend and client, Paul Meehan, Director Of Customer Experience at Axa Insurance. Paul has an amazing amount of experience in building and selling a very successful insurance broking business and [...] We’re No Fools – Here’s April’s Podcast! http://www.andyhanselman.com/2010/04/01/were-no-fools-heres-aprils-podcast/ http://www.andyhanselman.com/2010/04/01/were-no-fools-heres-aprils-podcast/#comments Thu, 01 Apr 2010 07:20:15 +0000 Andy http://www.andyhanselman.com/?p=1861 So, here we go! It’s time for a new podcast. We’re now going to do them monthly – that’s a promise!

Podcast #4contains:

  • Thinking in 3D – Steps to help you develop a Dramatically and Demonstrably Different Business
  • Make Innovation Work For You – An interview with creativity expert Jonny Douglas
  • Build Trust – 20 ideas to help you build trust with your customers
  • Plus other rants, raves and recommendations to stimulate thoughts and actions  

You can listen to it here: 

You can also download it to your ipod by clicking here or on the itunes icon at the top of the website

Related links for this podcast:

(re)thinking in 3D ebook - Click here for details and the FREE download

HSBC 100 Thoughts - Download the first 25 Thoughts and sign up for the remainder

Jonny Douglas website and Jonny’s Blog

Recommended podcasts:

Duct Tape Marketing

37 Signals

The Bottom Line

Obviously you can sign up for these at iTunes (as you can the Compete Or Get Beat podcast – simply click here to do that)

And finally, don’t forget to leave us a comment below on a) what you thought and b) what you’d like to see more / less of in future podcasts – all ideas, suggestions. recommendations (and criticisms!!) welcome!

]]> http://www.andyhanselman.com/2010/04/01/were-no-fools-heres-aprils-podcast/feed/ 1 So, here we go! It’s time for a new podcast. We’re now going to do them monthly – that’s a promise! Podcast #4contains: Thinking in 3D – Steps to help you develop a Dramatically and Demonstrably Different Business Make Innovation Work For You – An interview with creativity expert Jonny Douglas Build Trust – 20 ideas to help you build trust with your customers Plus other rants, raves and recommendations to stimulate thoughts and actions   You can listen to it here:  You can also download it to your ipod by clicking here or on the itunes icon at the top of the website Related links for this podcast: (re)thinking in 3D ebook - Click here for details and the FREE download HSBC 100 Thoughts - Download the first 25 Thoughts and sign up for the remainder Jonny Douglas website and Jonny’s Blog Recommended podcasts: Duct Tape Marketing 37 Signals The Bottom Line Obviously you can sign up for these at iTunes (as you can the Compete Or Get Beat podcast – simply click here to do that) And finally, don’t forget to leave us a comment below on a) what you thought and b) what you’d like to see more / less of in future podcasts – all ideas, suggestions. recommendations (and criticisms!!) welcome! Bookmarks: So, here we go! It’s time for a new podcast. We’re now going to do them monthly – that’s a promise! Podcast #4contains: Thinking in 3D – Steps to help you develop a Dramatically and Demonstrably Different Business Make Innovation Work [...] ‘Maximising Your Profits’ Podcast http://www.andyhanselman.com/2009/11/27/maximising-your-profits-podcast/ http://www.andyhanselman.com/2009/11/27/maximising-your-profits-podcast/#comments Fri, 27 Nov 2009 07:53:16 +0000 Andy http://www.andyhanselman.com/?p=1349 ahpodcastsHere’s a new podcast for your delight and delictation! It’s different from previous editions and has one core topic: that’s ‘maximising the profitibility of your business’.

Podcast #3contains:

The focus of this podcast is on helping you improve profitability and includes: identifying the common key barriers to maximising profitability and how to overcome them; how to ‘keep in control’; how to find out where your profits really come from; discount ’discounting’; how to get your people involved; ideas for maximising opportunities; developing your own ‘route to profitability’ ; proven and practical steps to maximise the profitability of your business.

Bizzarily, I’m giving it away for free!

Here it is: 

You can download it to your ipod by clicking on the itunes icon above

Related links for this podcast:

Some slides on ‘maximising profitability’ are here, along with details of my book ‘Revolutionise The Profitability Of Your Business’ which you can buy here

]]> http://www.andyhanselman.com/2009/11/27/maximising-your-profits-podcast/feed/ 0 Here’s a new podcast for your delight and delictation! It’s different from previous editions and has one core topic: that’s ‘maximising the profitibility of your business’. Podcast #3contains: The focus of this podcast is on helping you improve profitability and includes: identifying the common key barriers to maximising profitability and how to overcome them; how to ‘keep in control’; how to find out where your profits really come from; discount ’discounting’; how to get your people involved; ideas for maximising opportunities; developing your own ‘route to profitability’ ; proven and practical steps to maximise the profitability of your business. Bizzarily, I’m giving it away for free! Here it is:  You can download it to your ipod by clicking on the itunes icon above Related links for this podcast: Some slides on ‘maximising profitability’ are here, along with details of my book ‘Revolutionise The Profitability Of Your Business’ which you can buy here Bookmarks: Here’s a new podcast for your delight and delictation! It’s different from previous editions and has one core topic: that’s ‘maximising the profitibility of your business’. Podcast #3contains: The focus of this podcast is on helping you [...] Podcast 2 Finally Available! http://www.andyhanselman.com/2009/03/23/podcast-2-finally-available/ http://www.andyhanselman.com/2009/03/23/podcast-2-finally-available/#comments Mon, 23 Mar 2009 12:28:25 +0000 Andy http://www.andyhanselman.com/?p=514 Andy Hanselman PodCasts

Andy’s second ‘podcast’ is now finally available for download here or via iTunes subscription here

Podcast #2contains:

Customer Problems – Dealing With Disappointment; Maximising Customer Relationships in tougher times;  A book worth reading – SPIN Selling by Neil Rackham; An interview with retailer Katherine Taylor of Seen and ‘star’ of Mary Portas ‘Queen of Shops’, Don’t just Get ‘On’, Get ‘Even’ Better. 

Related links for this podcast:

Neil Rackham

Seen Designer Clothing

Andy’s Compete Store!

]]> http://www.andyhanselman.com/2009/03/23/podcast-2-finally-available/feed/ 0 Andy’s second ‘podcast’ is now finally available for download here or via iTunes subscription here Podcast #2contains: Customer Problems – Dealing With Disappointment; Maximising Customer Relationships in tougher times;  A book worth reading – SPIN Selling by Neil Rackham; An interview with retailer Katherine Taylor of Seen and ‘star’ of Mary Portas ‘Queen of Shops’, Don’t just Get ‘On’, Get ‘Even’ Better.  Related links for this podcast: Neil Rackham Seen Designer Clothing Andy’s Compete Store! Bookmarks: Andy’s second ‘podcast’ is now finally available for download here or via iTunes subscription here Podcast #2contains: Customer Problems – Dealing With Disappointment; Maximising Customer Relationships in tougher times;  A book worth [...] Andy’s Podcast #1: Get Personal, The 4P’s RIP?, Branding Not Blanding, Keep On Keeping On http://www.andyhanselman.com/2008/07/15/andys-podcast-1-get-personal-the-4ps-rip-branding-not-blanding-keep-on-keeping-on/ http://www.andyhanselman.com/2008/07/15/andys-podcast-1-get-personal-the-4ps-rip-branding-not-blanding-keep-on-keeping-on/#comments Tue, 15 Jul 2008 12:08:41 +0000 Andy http://www.andyhanselman.com/?p=407 Andy Hanselman PodCasts

Andy’s first ‘podcast’ is now available for download here or via iTunes subscription here

Podcast #1contains:

Personal notes ‘work’; Make time for training; The 4P’s RIP; A book worth reading – Meatball Sundae by Seth Godin; An interview with branding ‘guru’, John Lyle; 15 ideas for keeping ‘devoted’ customers.

Related links for this podcast:

Jesmond Dene House Hotel and their Trip Advisor entry

My 4P’s RIP? article published on international management website insightory.com

Meatball Sundae by Seth Godin

John Lyle’s blog

Andy’s Compete Store!

]]> http://www.andyhanselman.com/2008/07/15/andys-podcast-1-get-personal-the-4ps-rip-branding-not-blanding-keep-on-keeping-on/feed/ 1 Andy’s first ‘podcast’ is now available for download here or via iTunes subscription here Podcast #1contains: Personal notes ‘work’; Make time for training; The 4P’s RIP; A book worth reading – Meatball Sundae by Seth Godin; An interview with branding ‘guru’, John Lyle; 15 ideas for keeping ‘devoted’ customers. Related links for this podcast: Jesmond Dene House Hotel and their Trip Advisor entry My 4P’s RIP? article published on international management website insightory.com Meatball Sundae by Seth Godin John Lyle’s blog Andy’s Compete Store! Bookmarks: Andy’s first ‘podcast’ is now available for download here or via iTunes subscription here Podcast #1contains: Personal notes ‘work’; Make time for training; The 4P’s RIP; A book worth reading – Meatball Sundae by Seth Godin; An [...]