Customer Delight As Competitive Advantage
3D Businesses have customers at their heart and strive to ‘delight’ their customers! Creating Delighted And Devoted Customers is Characteristic #3 of 3D Businesses – it’s all about exceeding their expectations and getting everyone in their business on – board to develop a proactive, focused approach to creating ‘remarkable’ customer experiences and doing it consistently!
This 45 page e-book introduces the 6 key ingredients of customer delight, along with lots of questions, ideas and examples (60 of them!) that you can use to develop your approach to customer delight – no ‘gimmicks’, ‘buy one, get 10 free’ offers or ‘have a nice day’ scripts, but practical ideas that you can make work in your business too! (Just click on the image to get it!)